Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

James Vowles

Bristol,Avon

Summary

Dedicated professional with expertise in customer service and payment processing, demonstrating resilience and composure under pressure. Skilled in product knowledge and stock replenishment, ensuring efficient time management and seamless operations. Known for polite and friendly interactions, coupled with excellent telephone etiquette. Aspires to leverage these competencies to enhance organisational success.

Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. Ready to use and develop teamwork, empathy, and conflict resolution in a marketing apprenticeship role.

Overview

3
3
years of professional experience

Work history

Customer Service Assistant

B&M Retail
Bristol, Avon
08.2024 - Current
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Offered helpful advice on product selection, leading to increased sales.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Provided exceptional levels of customer service consistently; creating loyal customers .

Volunteer

St Peter's Hospice
Bristol, Avon
06.2023 - 08.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.

Education

GCSEs -

Orchard School Bristol
Bristol
09.2018 - 06.2023

A-Levels - Business management with marketing

South gloucestershire and stroud College
Bristol
09.2023 - 05.2024

Bachelor's - Business management with marketing

University of the West of England
Bristol
09.2025 -

Skills

  • Customer Service
  • Payment Processing
  • Product knowledge
  • Polite and friendly
  • Stock replenishment
  • Composure under pressure
  • Telephone etiquette
  • Resilience under pressure
  • Time efficiency

Affiliations

  • Gym

Accomplishments

Was in a science group at 11 years old, being interviewed by the BBC for an experiment we did. The interview was televised and broadcasted on live TV.

Timeline

Bachelor's - Business management with marketing

University of the West of England
09.2025 -

Customer Service Assistant

B&M Retail
08.2024 - Current

A-Levels - Business management with marketing

South gloucestershire and stroud College
09.2023 - 05.2024

Volunteer

St Peter's Hospice
06.2023 - 08.2023

GCSEs -

Orchard School Bristol
09.2018 - 06.2023
James Vowles