Having three spaniels and a jack russell keeps me busy and the walking helps to keep me fit
James Redfern
Swansea
Summary
Committed to utilizing years of customer engagement to enhance customer experiences and meet diverse customer needs. Cares about customer comfort, enjoyment and security. Knowledgeable about emergency procedures and basic first aid.
Overview
23
23
years of professional experience
Work History
Passenger Assistant
BLACK CAT TRAVEL LTD.
08.2017 - 01.2026
- Ensured my passengers' safety and comfort while managing their expectations throughout the day.
- Starting out as a passenger assistant taking some amazing children with special needs to and from school, until I passed my PSV licence, then I got to take them as well as mainstream children to and from school and out on school trips.
- Checked vehicle for readiness and roadworthiness before departure.
- Ensured vehicle cleanliness, emptied and refilled toilet, and refuelled for next driver at end of day.
- Handled calls for quotes and processed payments during non-driving days.
Front End Team Leader
TESCO STORES LTD.
08.2002 - 08.2017
- Progressed from checkout assistant to front end Team Leader, overseeing checkouts, customer service and cash office operations.
- Role covered Conducted training for new employees on company policies and procedures., Led regular training sessions to refresh staff knowledge on key operational practices., Implemented 'Think 25' policy to ensure responsible age verification for alcohol sales., Delivered health and safety training to ensure compliance with regulations and promote a safe work environment. and Managed cash handling processes to ensure accuracy and security during transactions..
- Oversaw butchery, fishmonger, deli and hot deli counters as Team Leader, conducting new starter training, periodic training, food safety checks and COSHH compliance.
- Then working remotely from the store at the petrol filling station. Role covered customer service, stock handling and cash and card payments.
Skills
- Passenger safety
- Vehicle inspection
- Safety management
- Customer service
- Delivering customer expectations
- Effective communication
- Listening
- Relaying information
- Pressure management
Interests
Timeline
Passenger Assistant
BLACK CAT TRAVEL LTD.
08.2017 - 01.2026
Front End Team Leader
TESCO STORES LTD.
08.2002 - 08.2017