James Markwell
Ipswich,Suffolk
Summary
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer Services Advisor
Morson (UKPN)
2022.09 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using knowledge and expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
Crew Member
Mcdonalds
2023.07 - 2023.09
- Maintained clean and sanitary food preparation areas and equipment.
- Shared product knowledge to answer customer questions and make suggestions.
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Trained in food safety and hygiene practices.
Education
Bachelor of Arts - International Tourism Management
University of Northampton
Northampton 2019.09 - 2022.07
Btec - Travel and Tourism
Suffolk College
Ipswich 2017.09 - 2019.06
Btec - Uniformed Public Services
Otley college
2016.09 - 2017.06
Skills
- Customer experience
- Transaction processing
- Dispute resolution
- Data confidentiality
- Hard working
- Motivated
Languages
English
Native
Timeline
Crew Member
Mcdonalds
2023.07 - 2023.09
Customer Services Advisor
Morson (UKPN)
2022.09 - Current
Bachelor of Arts - International Tourism Management
University of Northampton
2019.09 - 2022.07
Btec - Travel and Tourism
Suffolk College
2017.09 - 2019.06
Btec - Uniformed Public Services
Otley college
2016.09 - 2017.06