James Markwell
Ipswich,Suffolk
Summary
Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Services Advisor
Morson (UKPN)
09.2022 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using knowledge and expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
Crew Member
Mcdonalds
07.2023 - 09.2023
- Maintained clean and sanitary food preparation areas and equipment.
- Shared product knowledge to answer customer questions and make suggestions.
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Trained in food safety and hygiene practices.
Education
Bachelor of Arts - International Tourism Management
University of Northampton
Northampton 09.2019 - 07.2022
Btec - Travel and Tourism
Suffolk College
Ipswich 09.2017 - 06.2019
Btec - Uniformed Public Services
Otley college
09.2016 - 06.2017
Skills
- Customer experience
- Transaction processing
- Dispute resolution
- Data confidentiality
- Hard working
- Motivated
Languages
English
Native
Timeline
Crew Member
Mcdonalds
07.2023 - 09.2023
Customer Services Advisor
Morson (UKPN)
09.2022 - Current
Bachelor of Arts - International Tourism Management
University of Northampton
09.2019 - 07.2022
Btec - Travel and Tourism
Suffolk College
09.2017 - 06.2019
Btec - Uniformed Public Services
Otley college
09.2016 - 06.2017
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