Lianne Currie

I have over 20 years of experience in customer service roles. I have held my current position for 17 years. I am a hard working individual with great organisational skills and always eager to learn.

The tasks in my current role include:

• Schedule customer appointments by telephone, email and face-to-face.
• Keep customers updated with the progress of their vehicle.
• Handled request with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Manage high-volume customer queries simultaneously through effective multitasking.
• Contact customers to confirm booking and vehicle details 48 hours prior to arrival, ensuring accuracy for seamless branch check-in.
• Updating customers when vehicles leave workshop regarding any further work needed as identified by technician.
• Communicating costs of any additional work identified.
• Creating invoices and payment arrangements for customers if necessary.
• Conduct follow-up calls to confirm positive customer experiences and address any concerns prior to completion of customer satisfaction survey.
• Manage daily cash sheet confirming that all payments correspond with our Accounts.

• Carried out day-to-day duties accurately and efficiently.
• Processed council tax payments, ensuring timely collection of revenue.
• Prepared detailed reports on outstanding debts for management review.
• Executed bank arrestments and wage arrestments efficiently and then accompanied the Sheriff Officer to the Banks to enforce them.
• Managed difficult situations calmly; reduced potential conflict situations.
• Maintained records on diary notes and debt status codes to support customer account accuracy.
• Contacted customers to arrange or collect payments.

• Managed high volume of inbound calls for quick resolution of customer issues.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Scheduling engineers for assignments and prioritising urgent situations.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Recorded information about inquiries and complaints within internal database.