John Onoriedode Okoro
Swansea,Vale of Glamorgan
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer services advisor
Globacom
Ikeja, Lagos Nigeria
09.2021 - 10.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer service representative
Shoprite
Ikeja, Lagos Nigeria
09.2014 - 09.2021
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer assistant
Tayo Supermarket
Meiran, Lagos Nigeria
05.2008 - 09.2014
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
Bachelor of Education - Physics
university of ibadan
Nigeria 09.2000 - 09.2004
Skills
- Customer care
- Customer experience
- Customer relations
- Data entry
- Payment processing
- Telephone skills
- Problem solver
- Written and verbal communication skills
Affiliations
- Swimming and playing games
Timeline
Customer services advisor
Globacom
09.2021 - 10.2023
Customer service representative
Shoprite
09.2014 - 09.2021
Customer assistant
Tayo Supermarket
05.2008 - 09.2014
Bachelor of Education - Physics
university of ibadan
09.2000 - 09.2004
Similar Profiles
Oluwakemi AkinyeleOluwakemi Akinyele
Customer Service Learning & Development Specialist at Globacom NigeriaCustomer Service Learning & Development Specialist at Globacom Nigeria
ISAIAH BAWONDAISAIAH BAWONDA
TECHNICAL CLUSTER HEAD at VIXEN, Seconded to GlobacomTECHNICAL CLUSTER HEAD at VIXEN, Seconded to Globacom
Oseghale ODIONOseghale ODION
RETAIL SALES CHIEF at GLOBACOM LIMITED NIGERIARETAIL SALES CHIEF at GLOBACOM LIMITED NIGERIA