Ryan Dowling
Abingdon,Oxfordshire
Summary
Customer-focused professional with background in enhancing customer experiences and resolving inquiries. Skilled in identifying customer needs and providing tailored solutions to ensure satisfaction. Adept at managing high-volume interactions while maintaining positive and professional demeanour.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Customer services advisor
Gigaclear LTD
Abingdon, Oxfordshire
2023.06 - Current
- Consistently met targets by effectively handling high volume of calls daily.
- Troubleshot product issues for resolution swiftly and accurately.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Assistant manager
The British Heart Foundation
Abingdon, Oxfordshire
2022.05 - 2023.06
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
Dotcom personal shopper
Tesco
Abingdon, Oxfordshire
2022.07 - 2023.01
- My experience at Tesco has given me the confidence to speak to customers even in difficult situations.
- Working there made me more efficient as I was able to then multi skill.
- Handled customer complaints and quickly calmed aggressive behaviour.
- Maintained relationships with regular customers, providing exceptional customer service.
Education
A-Levels - business
Abingdon and Witney college
Abingdon, Oxfordshire 2022.05 - 2023.05
GCSEs - Customer service
Abingdon and Witney College
Abingdon, Oxfordshire 2023.06 - 2024.07
Skills
- Outstanding customer service
- Customer experience
- Product knowledge
- Problem-solving
- Efficient problem-solving
- Customer complaint management
Timeline
Customer services advisor
Gigaclear LTD
2023.06 - Current
GCSEs - Customer service
Abingdon and Witney College
2023.06 - 2024.07
Dotcom personal shopper
Tesco
2022.07 - 2023.01
Assistant manager
The British Heart Foundation
2022.05 - 2023.06
A-Levels - business
Abingdon and Witney college
2022.05 - 2023.05