James Carlson
Wallasey,Wirral
Summary
Ive gained skills from my experiences in the retail market, working with a team setting out goals and exceeding the completion and fulfilment of the days tasks, while also dealing with the public keeping a smile on my face and making sure they leave with a smile on theirs. Ive also learned from my mistakes in employment and using these mistakes in a positive way to be better in the long run. A different bridge of skills I've maintained is bits of the media world. From setting up cameras and using them, to doing all sides of media projects, Pre to Post production. gaining skills in writing paperwork and finding talent, the practice side of actual making a short film or show, also dabbling in the podcast and radio world. During my time at university Ive learnt a plethora of experience with media and gaining social and confidence skills along the way.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer sales assistant
Evans Cycles
New Brighton, Wirral
2024.09 - 2025.02
- Provided exceptional service, boosting repeat business rates.
- Enhanced customer engagement by offering product knowledge and advice.
- Assisted customers to make informed purchasing decisions.
- Upsold additional products for increased revenue generation.
- Collaborated with team members to meet daily sales targets.
- Processed transactions, ensuring accuracy at all times.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
Customer assistant
Asda
Mollington, Cheshire
2024.02 - 2024.07
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted customers with product selection to ensure satisfaction.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Improved customer relations by promptly addressing queries and concerns.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash and card payments with accuracy.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
Customer assistant
Morrison
New Brighton, Wirral
2023.04 - 2023.08
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Assisted customers with product selection to ensure satisfaction.
- Collaborated efficiently with team members to maintain smooth store operations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Certificate of Higher Education - media
University of Chester
Chester 2023.09 -
GCSEs - GCSEs
Oldershaw Academy
New Brighton, Wirral 2017.09 - 2020
A-Levels - media
wirral met college
Birkenhead, Wirral 09/2021 - 08/2023
Skills
- Communication skills
- Problem-solving
- Conflict mediation
- Team player
- Customer Service
- Conflict Resolution
- Information gathering
- Pre-production planning
- Video editing
- Camera operation
- Content planning
- Video editing software proficiency
- Safety consciousness
- Time efficiency
- Post-Production workflow understanding
- Shot direction
Affiliations
- football, watching films, mountain biking, golf, travelling
Accomplishments
Resilience award- Oldershaw Academy
I got this award in an assembly for something that happened outdid of school hours. I saved two girls which were stuck in the River Mersey.
Certification
T-Levels certification- Wirral Met
certificate in passing 3 year course of media studies
Timeline
Customer sales assistant
Evans Cycles
2024.09 - 2025.02
Customer assistant
Asda
2024.02 - 2024.07
Certificate of Higher Education - media
University of Chester
2023.09 -
Customer assistant
Morrison
2023.04 - 2023.08
GCSEs - GCSEs
Oldershaw Academy
2017.09 - 2020
A-Levels - media
wirral met college
09/2021 - 08/2023