Jake White

I have worked at The Fieldhouse, bar and restaurant since December 2022 and gained valuable experience during this time. I work part time on the bar, floor, and also when required, I help the back of house, preparing food, which has given me thorough understanding of hospitality.

As a strong team member I consistently achieved the areas listed below:

• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Confidently managed customer requests by listening actively to concerns and providing positive solutions.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Collaborated across team to achieve productivity and efficiency.
• Stayed up to date on menu changes to accurately answer customer queries.
• Elevated guest experiences by delivering tailored, personalised customer service.

I was a labourer for a tiling business last summer during the college holidays full time.

• Carried out activities in line with work schedule.
• Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
• Communicated well with team across multiple locations.

I have worked several exhibition shows at the NEC, I reported to Kevin Burton, I made coffees and drinks for all guests and i also recorded new contacts for the company.