Sophie Situmorang
Elgin,Moray
Summary
Motivated university student currently pursuing a degree in Business and Management looking for part time work on weekends. Barista/Front of house and Retail Sales assistance work experience, offering a positive and friendly customer service. Possessing excellent communication and team work skills and high levels of customer satisfaction.
Overview
1
1
year of professional experience
Work History
Front of house team member
The Gather'n
Charlestown of Aberlour, Moray
05.2023 - 08.2023
- Boosted guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Retail sales assistant
Sports Direct
Elgin, Moray
10.2022 - 01.2023
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers in locating specific items to boost satisfaction.
Education
Scottish Qualifications Certificate -
Elgin High School
Moray 08/2017 - 04/2023
Bachelor of Arts - Business and Management
Robert Gordon University
Aberdeen 09/2023 -
Skills
- Customer experience
- Active listening
- Efficient payment processing
- Highly responsible and reliable
- Time management
- Efficient under pressure
- Section management
- Cleaning requirements
Timeline
Front of house team member
The Gather'n
05.2023 - 08.2023
Retail sales assistant
Sports Direct
10.2022 - 01.2023
Scottish Qualifications Certificate -
Elgin High School
08/2017 - 04/2023
Bachelor of Arts - Business and Management
Robert Gordon University
09/2023 -
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