Jake Owen
S636NP,Yorkshire
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Warehouse Operative
Complete Plastics Recycling
Wath
01.2023 - 04.2023
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Management bought agency staff in.
WORKER
Amazon
Doncaster, Yorkshire
11.2022 - 01.2023
- Identified and promptly resolved process issues
- Maintained excellent attendance record, consistently arriving to work on time
- Achieved outstanding attendance record by prioritising punctuality.
- Adhered to company policies, safety procedures and performance standards.
- Maintained work areas in a clean and neat fashion for maximum productivity.
- Gave my all even though this was only a seasonal temporary job.
SHOP WORKER
Dixons Village Store
Rotherham
02.2021 - 08.2022
- Restocked depleted shop items and organised sales floor according to established guidelines
- Maintained in-depth knowledge of shop items, providing effective advice and recommendations
- Accurately reconciled cash takings as part of day-end operations.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
FRONT OF HOUSE TEAM MEMBER
Moon Wok LTD
Rotherham
09.2017 - 01.2020
- The most important part of the fast-food industry is the ability to provide food quickly and efficiently
- Followed stringent hygiene measures to prevent cross-contamination and promote Infection Prevention and Control (IPC) standards.
- Maintained clean and organised front of house area to welcome customers.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Fewer mistakes lead to increased customer satisfaction and that attributes to the industry's continued success.
- Employed clear telephone manner to handle 100+ orders daily.
- Opened and closed 4 days a week.
- Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
- Illustrated exceptional customer service with every customer interaction even in busy periods.
Administrative Assistant
Wath Kennels
Wath , Yorkshire
03.2017 - 11.2017
- Kept and maintained accurate filing system for preservation of office information.
- Acted as main contact for internal and external clients.
- Made travel arrangements and booked accommodation for staff members.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Typed and proofread documents produced by other staff members.
- Only left because new management bought staff in.
Education
HNC - General Engineering
UCR Rotherham
GCSEs - GCSE
Wath Academy
09.2014 - 07.2021
Skills
- Telephone etiquette
- Google calendar management
- Invoicing
- Customer liaison
- Multitasking Abilities
- Analytical and Critical Thinking
- Cultural Awareness
- Excellent Communication
- Till balancing
- Employee training
Timeline
Warehouse Operative
Complete Plastics Recycling
01.2023 - 04.2023
WORKER
Amazon
11.2022 - 01.2023
SHOP WORKER
Dixons Village Store
02.2021 - 08.2022
FRONT OF HOUSE TEAM MEMBER
Moon Wok LTD
09.2017 - 01.2020
Administrative Assistant
Wath Kennels
03.2017 - 11.2017
GCSEs - GCSE
Wath Academy
09.2014 - 07.2021
HNC - General Engineering
UCR Rotherham
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