Christoper Stephenson
Nottingham,Nottinghamshire
Summary
Dedicated professional with expertise in data entry speed, customer care and support, and empathy and complaint resolution. Demonstrates calmness under pressure while efficiently handling payment and order processing. Possesses strong product knowledge and excellent telephone etiquette, ensuring high-quality service delivery. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Warehouse Operative
Trak Soloutions - DX2 Logistics
Nottingham, Nottinghamshire
04.2026 - 04.2026
- Assisted with heavy lifting and manual handling tasks.
- Supported team in daily warehouse operations including picking, packing, and loading/unloading.
- Helped maintain a safe working environment.
Full-Time Caregiver
Career Break
Nottingham, Nottinghamshire
11.2018 - 01.2025
- Provided full-time care and household management.
- Assisted with financial management and budgeting tasks.
- Maintained a clean and safe, supportive environment, preparing healthy meals, multitasking, effective time management, Coordinating daily schedules.
Technical Customer Service Advisor
Blue Whale Spa
Nottingham, Nottinghamshire
07.2018 - 11.2018
- Managed pre-delivery checks to ensure high standards of accuracy and customer service, whilst troubleshooting to diagnose issues, guided customers through solutions.
- Liaised with engineers, and maintained accurate records within our internal systems
Customer Service Advisor
MPL Contact Ltd
Nottingham, Nottinghamshire
12.2016 - 07.2017
- Responded to incoming calls and emails from customers, for multiple companies in a courteous manner.
- Assisted customers with enquiries, processed orders, and addressed complaints effectively.
- Maintained database accuracy by ensuring all transactions were entered correctly.
Facilities Administrator
Metropolitan Housing
Nottingham, Nottinghamshire
12.2015 - 01.2016
- Assisted in data cleansing and supported facilities manager with administrative tasks including train ticket bookings, stock checks, and stationary ordering.
- Managed meeting room logistics, ensuring cleanliness, organisation, and adequate supplies for visitors.
- Utilised in-house phone system to direct calls and handled check-ins at reception, processing payments accordingly.
Service Associate
Hillary’s Blinds Ltd
Nottingham, Nottinghamshire
09.2015 - 11.2015
Helpdesk Operator
Carillion Plc
Nottingham, Nottinghamshire
07.2014 - 04.2015
Customer Service Specialist
Specsavers
Nottingham, Nottinghamshire
02.2013 - 04.2014
MPL Contact Ltd
MPL Contact Ltd
Customer Service Advisor, Nottinghamshire
04.2012 - 11.2012
Receptionist
Holiday Inn
Nottingham, Nottinghamshire
08.2011 - 01.2012
Receptionist
Premier Inn Hotel
Nottingham, Nottinghamshire
08.2008 - 07.2011
Kitchen porter
Toby Carvery
Nottingham, Nottinghamshire
06.2008 - 08.2008
Team Leader Bar / Tender & Conference Assistant
Trent FM Arena
Nottingham, Nottinghamshire
08.2007 - 05.2008
Grill Chef / Kitchen Porter
Nando’s
Nottingham, Nottinghamshire
12.2006 - 07.2007
Bar Assistant
The Duke of Cambridge
Nottingham, Nottinghamshire
03.2006 - 07.2006
Bar Assistant
The Larwood and Voce
Nottingham, Nottinghamshire
12.2005 - 01.2006
Bar Staff
Ocean Nightclub
Nottingham, Nottinghamshire
09.2005 - 12.2005
Production assistant
Lawrence’s Automotive
Nottingham, Nottinghamshire
02.2005 - 08.2005
Trolley, Frozen Food and Warehouse Assistant
Wm Morrison Supermarkets Ltd
Nottingham, Nottinghamshire
06.2003 - 01.2005
Production assistant
Hillary’s Blinds
Nottingham, Nottinghamshire
04.2001 - 03.2003
Production Assistant
Armitage's Pet Care
Nottingham, Nottinghamshire
11.2000 - 02.2001
Skills
- Data entry speed
- Customer care and support
- Empathy and complaint resolution
- Calmness under pressure
- Payment and order processing
- Product knowledge
- Telephone etiquette
Certification
Manual Handling - Apr 2026 (The Digital College)
Level 2 Food Hygiene and Safety Certificate - Apr 2026 (The Digital College)
Level 1 Food Hygiene and Safety Certificate - Apr 2026 (The Digital College)
Level 2 In Preparing to Work in Health and Social Care Oct - Nov 2017 (CT Skills)
Level 1 An Introduction to Working in Health and Social Care Sept - Oct 2017 (CT Skills)
Level 1 Personal Development for Employability Sept - Oct 2017 (CT Skills)
Level 2 NVQ in Hospitality Multi-skilled Jan 2007- May 2008 (VT Training)
Level 1 Key Skills in Application of Number Nov 2006 – Dec 2006 (VT Training)
Level 1 Key Skills in Communication Nov 2006 – Dec 2006 (VT Training)
References
References available upon request.
Timeline
Warehouse Operative
Trak Soloutions - DX2 Logistics
04.2026 - 04.2026
Full-Time Caregiver
Career Break
11.2018 - 01.2025
Technical Customer Service Advisor
Blue Whale Spa
07.2018 - 11.2018
Customer Service Advisor
MPL Contact Ltd
12.2016 - 07.2017
Facilities Administrator
Metropolitan Housing
12.2015 - 01.2016
Service Associate
Hillary’s Blinds Ltd
09.2015 - 11.2015
Helpdesk Operator
Carillion Plc
07.2014 - 04.2015
Customer Service Specialist
Specsavers
02.2013 - 04.2014
MPL Contact Ltd
MPL Contact Ltd
04.2012 - 11.2012
Receptionist
Holiday Inn
08.2011 - 01.2012
Receptionist
Premier Inn Hotel
08.2008 - 07.2011
Kitchen porter
Toby Carvery
06.2008 - 08.2008
Team Leader Bar / Tender & Conference Assistant
Trent FM Arena
08.2007 - 05.2008
Grill Chef / Kitchen Porter
Nando’s
12.2006 - 07.2007
Bar Assistant
The Duke of Cambridge
03.2006 - 07.2006
Bar Assistant
The Larwood and Voce
12.2005 - 01.2006
Bar Staff
Ocean Nightclub
09.2005 - 12.2005
Production assistant
Lawrence’s Automotive
02.2005 - 08.2005
Trolley, Frozen Food and Warehouse Assistant
Wm Morrison Supermarkets Ltd
06.2003 - 01.2005
Production assistant
Hillary’s Blinds
04.2001 - 03.2003
Production Assistant
Armitage's Pet Care
11.2000 - 02.2001