Christoper Stephenson
Nottingham,Nottinghamshire
Summary
Dedicated professional with expertise in data entry speed, customer care and support, and empathy and complaint resolution. Demonstrates calmness under pressure while efficiently handling payment and order processing. Possesses strong product knowledge and excellent telephone etiquette, ensuring high-quality service delivery. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Warehouse Operative
Trak Soloutions - DX2 Logistics
Nottingham, Nottinghamshire
2026.04 - 2026.04
- Assisted with heavy lifting and manual handling tasks.
- Supported team in daily warehouse operations including picking, packing, and loading/unloading.
- Helped maintain a safe working environment.
Full-Time Caregiver
Career Break
Nottingham, Nottinghamshire
2018.11 - 2025.01
- Provided full-time care and household management.
- Assisted with financial management and budgeting tasks.
- Maintained a clean and safe, supportive environment, preparing healthy meals, multitasking, effective time management, Coordinating daily schedules.
Technical Customer Service Advisor
Blue Whale Spa
Nottingham, Nottinghamshire
2018.07 - 2018.11
- Managed pre-delivery checks to ensure high standards of accuracy and customer service, whilst troubleshooting to diagnose issues, guided customers through solutions.
- Liaised with engineers, and maintained accurate records within our internal systems
Customer Service Advisor
MPL Contact Ltd
Nottingham, Nottinghamshire
2016.12 - 2017.07
- Responded to incoming calls and emails from customers, for multiple companies in a courteous manner.
- Assisted customers with enquiries, processed orders, and addressed complaints effectively.
- Maintained database accuracy by ensuring all transactions were entered correctly.
Facilities Administrator
Metropolitan Housing
Nottingham, Nottinghamshire
2015.12 - 2016.01
- Assisted in data cleansing and supported facilities manager with administrative tasks including train ticket bookings, stock checks, and stationary ordering.
- Managed meeting room logistics, ensuring cleanliness, organisation, and adequate supplies for visitors.
- Utilised in-house phone system to direct calls and handled check-ins at reception, processing payments accordingly.
Service Associate
Hillary’s Blinds Ltd
Nottingham, Nottinghamshire
2015.09 - 2015.11
Helpdesk Operator
Carillion Plc
Nottingham, Nottinghamshire
2014.07 - 2015.04
Customer Service Specialist
Specsavers
Nottingham, Nottinghamshire
2013.02 - 2014.04
MPL Contact Ltd
MPL Contact Ltd
Customer Service Advisor, Nottinghamshire
2012.04 - 2012.11
Receptionist
Holiday Inn
Nottingham, Nottinghamshire
2011.08 - 2012.01
Receptionist
Premier Inn Hotel
Nottingham, Nottinghamshire
2008.08 - 2011.07
Kitchen porter
Toby Carvery
Nottingham, Nottinghamshire
2008.06 - 2008.08
Team Leader Bar / Tender & Conference Assistant
Trent FM Arena
Nottingham, Nottinghamshire
2007.08 - 2008.05
Grill Chef / Kitchen Porter
Nando’s
Nottingham, Nottinghamshire
2006.12 - 2007.07
Bar Assistant
The Duke of Cambridge
Nottingham, Nottinghamshire
2006.03 - 2006.07
Bar Assistant
The Larwood and Voce
Nottingham, Nottinghamshire
2005.12 - 2006.01
Bar Staff
Ocean Nightclub
Nottingham, Nottinghamshire
2005.09 - 2005.12
Production assistant
Lawrence’s Automotive
Nottingham, Nottinghamshire
2005.02 - 2005.08
Trolley, Frozen Food and Warehouse Assistant
Wm Morrison Supermarkets Ltd
Nottingham, Nottinghamshire
2003.06 - 2005.01
Production assistant
Hillary’s Blinds
Nottingham, Nottinghamshire
2001.04 - 2003.03
Production Assistant
Armitage's Pet Care
Nottingham, Nottinghamshire
2000.11 - 2001.02
Skills
- Data entry speed
- Customer care and support
- Empathy and complaint resolution
- Calmness under pressure
- Payment and order processing
- Product knowledge
- Telephone etiquette
Certification
Manual Handling - Apr 2026 (The Digital College)
Level 2 Food Hygiene and Safety Certificate - Apr 2026 (The Digital College)
Level 1 Food Hygiene and Safety Certificate - Apr 2026 (The Digital College)
Level 2 In Preparing to Work in Health and Social Care Oct - Nov 2017 (CT Skills)
Level 1 An Introduction to Working in Health and Social Care Sept - Oct 2017 (CT Skills)
Level 1 Personal Development for Employability Sept - Oct 2017 (CT Skills)
Level 2 NVQ in Hospitality Multi-skilled Jan 2007- May 2008 (VT Training)
Level 1 Key Skills in Application of Number Nov 2006 – Dec 2006 (VT Training)
Level 1 Key Skills in Communication Nov 2006 – Dec 2006 (VT Training)
References
References available upon request.
Timeline
Warehouse Operative
Trak Soloutions - DX2 Logistics
2026.04 - 2026.04
Full-Time Caregiver
Career Break
2018.11 - 2025.01
Technical Customer Service Advisor
Blue Whale Spa
2018.07 - 2018.11
Customer Service Advisor
MPL Contact Ltd
2016.12 - 2017.07
Facilities Administrator
Metropolitan Housing
2015.12 - 2016.01
Service Associate
Hillary’s Blinds Ltd
2015.09 - 2015.11
Helpdesk Operator
Carillion Plc
2014.07 - 2015.04
Customer Service Specialist
Specsavers
2013.02 - 2014.04
MPL Contact Ltd
MPL Contact Ltd
2012.04 - 2012.11
Receptionist
Holiday Inn
2011.08 - 2012.01
Receptionist
Premier Inn Hotel
2008.08 - 2011.07
Kitchen porter
Toby Carvery
2008.06 - 2008.08
Team Leader Bar / Tender & Conference Assistant
Trent FM Arena
2007.08 - 2008.05
Grill Chef / Kitchen Porter
Nando’s
2006.12 - 2007.07
Bar Assistant
The Duke of Cambridge
2006.03 - 2006.07
Bar Assistant
The Larwood and Voce
2005.12 - 2006.01
Bar Staff
Ocean Nightclub
2005.09 - 2005.12
Production assistant
Lawrence’s Automotive
2005.02 - 2005.08
Trolley, Frozen Food and Warehouse Assistant
Wm Morrison Supermarkets Ltd
2003.06 - 2005.01
Production assistant
Hillary’s Blinds
2001.04 - 2003.03
Production Assistant
Armitage's Pet Care
2000.11 - 2001.02