Jake Morris
Bookham,Surrey
Summary
A highly skilled professional with expertise in communication proficiency, strategic selling techniques, and brand awareness promotion. Demonstrates strong initiative taking and successful up-selling, consistently achieving sales targets and implementing effective promotions. Proficient in retail software, cash handling, and visual merchandising, with a focus on customer retention through effective listening and complaint handling. Adept at stock control, order fulfilment, and quality inspection with attention to detail. Experienced in special events coordination and efficient use of cleaning equipment.
Overview
3
3
years of professional experience
43
43
years of post-secondary education
1
1
Certification
Work history
Quality control assistant
Costa group
Wesley Vale, Tasmania
01.2025 - 03.2025
- Upheld company's reputation for excellence by maintaining high quality standards across all products.
- Reported any deviations from standards to management promptly, avoiding costly errors and reworks.
- Identified potential defects for immediate correction.
- Collaborated closely with production team to optimise quality control protocols.
- Achieved compliance with safety regulations through strict adherence to guidelines.
- Maintained high standard of cleanliness in work area to prevent cross-contamination.
- Assisted in the training of new staff members, fostering a culture of excellence and precision.
- Adhered strictly to health and safety protocols whilst carrying out duties dutifully.
- Managed inventory effectively, preventing shortages or excesses that could disrupt operations.
- Conducted thorough equipment calibration, ensuring accuracy during testing processes.
- Ensured consistent product quality by conducting routine inspections.
- Monitored performance metrics regularly, allowing for timely interventions when needed.
- Captured and analysed data, addressing adverse variation.
- Updated relevant documentation, checking for accuracy and relevance.
- Monitored and assessed quality performance to gauge progress.
Online assistant
Sainsburys
Cobham, Surrey
07.2024 - 09.2025
- Optimised order fulfilment protocols to increase efficiency in supermarket operations.
- Achieved target of items per hour through precise picking methods.
- Accurately selected substitute items using device-recommended options.
- Coordinated six customer orders simultaneously with general assistants for efficient loading into delivery vans.
Sales advisor
Crew clothing
Cobham, Surrey
10.2023 - 09.2024
- Implemented promotional strategies for increased product visibility.
- Boosted brand reputation with demonstration of product knowledge.
- Maintained clean, organised retail environment to enhance shopping experience.
- Worked extended hours during holiday season managing high customer footfall.
- Coordinated special events promoting new product lines.
- Assisted in stock taking for accurate inventory management.
- Suggested suitable products to customers for enhanced shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Educated customers on warranties and return policies for transparency.
- Monitored and refreshed displays to attract customers.
- Resolved customer complaints swiftly, maintaining company reputation.
- Increased sales through effective negotiation and persuasion techniques.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
Food and beverage assistant
Effingham golf club
Effingham, Surrey
08.2022 - 09.2023
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
- Prioritised tasks during peak hours to ensure smooth operations.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Assisted in inventory management for efficient stock control.
- Promoted daily specials leading to increased sales.
- Followed strict alcohol serving laws maintaining legal compliance.
- Adapted quickly to changing schedules ensuring consistent performance.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Handled cash transactions accurately for seamless payment process.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Cross-sold additional dishes and beverages boosting overall revenues.
- Provided detailed menu information to customers, facilitating informed choice making.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
Warehouse assistant
Just laptops
Leatherhead, Surrey
07.2022 - 08.2022
- Sorted electrical cables into groups for effective storage.
- Collaborated with team to untangle large bundles of electrical cables.
- Prepared electrical appliances for testing by cleaning and organising them.
- Managed stock room inventory to ensure accurate counts.
Education
GCSEs - English language
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - Combined science
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - Business studies
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - Geography
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - History
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - Maths
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - Spanish
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
GCSEs - English literature
The Howard of Effingham
Effingham, Surrey 09.2017 - 06.2022
A-Levels - Economics
The Howard of Effingham
Effingham, Surrey 09.2022 - 06.2024
A-Levels - History
The Howard of Effingham
Effingham, Surrey 09.2022 - 06.2024
A-Levels - Spanish
The Howard of Effingham
Effingham, Surrey 09.2022 - 06.2024
Skills
- Communication proficiency
- Point of sale operation
- Time optimisation
- Brand awareness promotion
- Strategic selling techniques
- Initiative taking
- Successful up-selling
- Sales target achievement
- Promotion implementation
- Retail software proficiency
- Strong empathy
- Cash handling
- Visual merchandising
- Effective listening
- Returns processing
- Complaint handling
- Customer retention
- Stock control
- Positive attitude
- Order fulfilment
- Knowledge of production processes
- Quality consciousness
- Product testing protocols
- Precision judgement
- Quality inspection
- Attention to Detail
- Patience and tolerance
- Special events coordination
- Efficient coordination
- Use of cleaning equipment
- Beverage mixing
- Tables setup proficiency
- Basic mixology
- Knowledge of special diets
- Wine serving
- Dining area organisation
- Opening and closing procedures
Affiliations
- Travelling
- Journalism
- Hiking
- Football
- Golf
- Tennis
Certification
Driving License , DVLA, 03/11/2023
Languages
Spanish
Intermediate
Accomplishments
- Player's player for my football team 2013/14
- Manager's player for my football team 2022/23
- Offer from Cardiff University to study economics , I rejected this in 2024
- Offer from University of Nottingham to study History , I accepted this in 2025 and begin late September 2025
- Solo travelled Singapore and Indonesia in 2024 on route to Australia to work
- Lived in Australia for 4 months
- Solo travelled Vietnam, Cambodia, Philippines, South Korea , Japan and China 2025
References
References available upon request.
Timeline
Quality control assistant
Costa group
01.2025 - 03.2025
Online assistant
Sainsburys
07.2024 - 09.2025
Sales advisor
Crew clothing
10.2023 - 09.2024
A-Levels - Economics
The Howard of Effingham
09.2022 - 06.2024
A-Levels - History
The Howard of Effingham
09.2022 - 06.2024
A-Levels - Spanish
The Howard of Effingham
09.2022 - 06.2024
Food and beverage assistant
Effingham golf club
08.2022 - 09.2023
Warehouse assistant
Just laptops
07.2022 - 08.2022
GCSEs - English language
The Howard of Effingham
09.2017 - 06.2022
GCSEs - Combined science
The Howard of Effingham
09.2017 - 06.2022
GCSEs - Business studies
The Howard of Effingham
09.2017 - 06.2022
GCSEs - Geography
The Howard of Effingham
09.2017 - 06.2022
GCSEs - History
The Howard of Effingham
09.2017 - 06.2022
GCSEs - Maths
The Howard of Effingham
09.2017 - 06.2022
GCSEs - Spanish
The Howard of Effingham
09.2017 - 06.2022
GCSEs - English literature
The Howard of Effingham
09.2017 - 06.2022
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