Jake Fowkes
Rye,East Sussex
Summary
PCV - Experienced and reliable professional with a strong background in customer service, task coordination, and decision-making. Demonstrates exceptional skills in telephone handling, data entry, and relationship management. Proficient in training and development, problem resolution, and complaint resolution. Adept at managing passenger journeys, ensuring safety compliance, and providing mobility assistance. Holds a driver CPC qualification with extensive knowledge of UK road rules, highway code, and traffic awareness. Skilled in manual transmission driving, GPS route planning, vehicle inspections, and minibus driving. Committed to punctuality, reliability, and maintaining professionalism under stress. Career goal: To leverage extensive experience in transportation services to enhance operational efficiency and customer satisfaction within a dynamic organisation.
I have a strong passion for learning about all different makes and models of vehicles and enjoy expanding my knowledge of the automotive industry. I like understanding the features, performance, and benefits of different cars so I can help others make informed decisions. I find it rewarding to listen to people's needs and preferences and help them find the ideal vehicle that best suits their lifestyle, budget, and requirements.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work history
PCV driver
Hams Travel
Etchingham, East Sussex
2023.11 - Current
- Reported any incidents or accidents promptly to management, maintaining transparency in operations.
- Managed difficult behaviour from passengers professionally, maintaining peace and order within the bus.
- Handled fare transactions efficiently, avoiding delays in journey times.
- Adhered to local traffic laws whilst operating large vehicles in crowded urban areas.
- Followed prescribed routes for efficient service delivery.
- Maintained vehicle cleanliness for an enjoyable travel experience.
- Conducted pre-trip inspections to ensure vehicle safety.
- Worked closely with dispatchers to stay updated on road conditions.
- Provided timely transport services, improving company reputation.
- Carried out routine checks on the vehicle before trips for smooth operation during journeys.
- Dealt courteously with passengers, promoting good public relations for the company.
- Managed time effectively, ensuring punctuality in pick-ups and drop-offs.
- Demonstrated excellent defensive driving skills reducing potential hazards on the road.
- Handled emergency situations calmly, ensuring passenger safety.
- Ensured passenger safety by adhering strictly to traffic rules and regulations.
- Assisted passengers with special needs to board and alight in a safe manner.
- Improved fuel efficiency by driving responsibly and planning optimal routes.
- Adjusted work hours to meet staffing needs to commit to various shift times.
- Demonstrated fantastic customer service in all customer interactions, answering queries in professional and a tactful manner.
- Built friendly rapport with passengers through positive demeanour and interpersonal skills.
- Maintained clean bus driver (PVC) licence since November 2023.
- Accurately handled high volume cash and card payments.
Sales assistant
Ashdene North & South
Etchingham, East Sussex
2022.04 - 2023.11
- Utilised excellent communication skills to provide detailed product information.
- Demonstrated products effectively leading to increased sales conversions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Delivered exceptional after-sales service, encouraging repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Loyal and Supportive Team Player
Education
Secondary Education
Robertsbridge Community College
Etchingham, East Sussex 2014.09 - 2019.05
Hair & Beauty
Sussex Coast College
Hastings, East Sussex 2019.09 - 2020.07
NVQ Level 2 Womens Hairdressing - Women Hairdressing
Sussex Coast College
Hastings, East Sussex 2020.09 - 2021.07
NVQ Level 2 - Mens Barbering
Sussex Coast College
Hastings, East Sussex 2021.09 - 2022.07
Skills
- Task coordination
- Telephone handling
- Customer Service
- Decision-Making
- Relationship Management
- Data Entry
- Training and Development
- Problem Resolution
- UK road sign familiarity
- Fare collection experience
- Restricted space manoeuvring
- Traffic awareness
- Driver cpc qualification
- Knowledge of road rules
- Punctuality and reliability
- Air brake endorsement
- Cash handling
- Resilience under stress
- Manual handling
- Minibus driving
- Hazard perception
- Vehicle inspections
- Passenger journey management
- School transportation
- Clear communication
- Passenger safety
- Mobility assistance
- Professionalism
- Single-decker bus driving
- Customer service-oriented
- Passenger assistance
- Safety compliance
- Complaint resolution
- Highway Code knowledge
- Manual transmission driving
- GPS and route planning
Timeline
PCV driver
Hams Travel
2023.11 - Current
Sales assistant
Ashdene North & South
2022.04 - 2023.11
NVQ Level 2 - Mens Barbering
Sussex Coast College
2021.09 - 2022.07
NVQ Level 2 Womens Hairdressing - Women Hairdressing
Sussex Coast College
2020.09 - 2021.07
Hair & Beauty
Sussex Coast College
2019.09 - 2020.07
Secondary Education
Robertsbridge Community College
2014.09 - 2019.05