Ian Walters

• Exceptional Situational Awareness
• Managed difficult behaviour from passengers professionally, maintaining peace and order within the bus.
• Assisted passengers with special needs to board and alight in a safe manner.
• Advanced Vehicle Handling
• Demonstrated excellent defensive driving skills reducing potential hazards on the road.
• Safety First Decision Making
• People and Communication Skills
• Reliability and Professionalism
• Cognitive and Technical skills
• Personal Quality developed
• Patience,Resilience and adaptability
• Relief Revenue Inspector
• Carried out routine checks on the vehicle before trips for smooth operation during journeys.

My Role as a Door Supervisor went inline as extra work with my previous roles.

• Risk Assessment
• Crowd Management
• Incident Response
• legal Knowledge
• De-escalation Technics
• Assertive but respectful communication
• Handling Difficult Individuals
• Team Communication
• Professional, approachable presence and problem solving on the spot.

• Secure transport and Handling
• Security and Risk Management
• Vehicle operation
• Cash handling and accountability
• Communication and coordination
• Customer service and professionalism
• Compliance and training

• Franchisee Support and relationship management
• Operational over sight
• Training and development
• Performance analysis and reporting
• Communication and coordination
• Brand protection and Compliance
• Problem solving and Support

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.

Cash handling

• Carried out day-to-day duties accurately and efficiently.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Completed customer orders with speed and accuracy.