Jack Musson

Key Responsibilities:

• Deliver safe, punctual and reliable passenger services in line with company and DVSA regulations.
• Adapted quickly to new depot procedures and route networks following relocation.
• Conduct daily vehicle inspections to maintain operational safety and compliance.
• Member of the Events Team, operating high-demand services including Creamfields, rail replacement operations, private school transport and match-day services for Liverpool FC and Everton FC.
• Maintain high standards of customer service while managing cash and card transactions accurately.

Leadership and Training Responsibilities:

• Selected by senior trainer to support during rail replacement route training, guiding a fellow driver to ensure route competency and operational confidence.
• Occasionally assisted with bus loading and operational duties during events.

Key Responsibilities:

• Delivered safe, punctual and reliable passenger services in line with company and DVSA regulations.
• Maintained a clean PCV licence since 2018 and held a valid Tachograph card (since 2019), ensuring full compliance with recording requirements.
• Conducted thorough pre-shift vehicle inspections to guarantee operational safety.
• Managed high-volume cash and card transactions while ensuring the safety and comfort of up to 99 passengers and providing clear travel guidance.
• Memorised and operated across 36 routes, demonstrating strong route knowledge and adaptability.

Leadership & Training Responsibilities:

• Selected as a Role Model Driver (RMD) in recognition of exceptional safety record, reliability and professionalism.
• Delivered route training and mentoring to new and transferring drivers, providing constructive feedback and acting as a point of contact for operational guidance.

Other Experience Outside of Day to Day Job Role:

• Drove Glastonbury shuttle buses on behalf of National Express in 2019 & 2021.
• Participated in voluntary 'work at garage' open days by transporting vehicles to different locations and ensuring safety of visitors.

Key Achievements:

• Rated as an 'A grade' driver due to safe and efficient driving and high levels of professionalism.

Key Responsibilities

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Assisted customers with varying questions using product knowledge and service expertise.
• Adhered strictly to policies and procedures for continued company compliance.