Jaise Jacob

Currently working as a Customer Service Advisor, where I process orders for Opticians, such as Specsavers and Vision Express. I handle queries efficiently while maintaining accuracy and attention to detail, and build positive client relationships through professional communication.

Prepared and served a wide range of drinks with accuracy and efficiency, created a welcoming atmosphere by engaging and socialising with customers, handled cash and card transactions confidently and responsibly, and developed strong communication and teamwork skills in a fast-paced environment

Worked in a team to provide excellent service to customers, embedded exceptional conversational skills in my role to help customers, upheld a professional appearance throughout shifts, and positively influenced the establishment's image. Mitigated complaints effectively by empathetically listening and offering solutions, and handled payment transactions to guarantee a smooth customer checkout process.