Macey Briggs
Summary
Motivated and adaptable young professional with experience in customer service, retail, childcare, and hospitality. Known for strong communication skills, a positive attitude, and the ability to work well in fast-paced environments. Passionate about helping others and eager to continue learning and growing within a supportive team.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
EE
Plymouth
04.2024 - 06.2025
- Handle inbound and outbound customer queries with professionalism and empathy
- Troubleshoot technical issues and provide tailored product recommendations
- Maintain detailed customer records and resolve complaints calmly and efficiently
- Support the wider team in meeting daily and weekly targets
Retail Assistant
Footasylum
Plymouth
09.2023 - 04.2024
- Deliver excellent customer service on the shop floor and at tills
- Assist with merchandising, restocking and maintaining store presentation standards
- Work efficiently during peak periods to support sales targets
- Stay informed on current promotions and product lines to help customers
Virtual Assistant
CJM ROOFING LTD
Remote
01.2024 - Current
- Managing filing systems, emails, and spreadsheet updates
- Hands-on experience with Microsoft Word, Excel, and general admin tasks
- Support day-to-day operations with strong organisational skills
Crew Member
McDonalds
Plymouth
10.2021 - 03.2022
- Provided fast, friendly service in a high-pressure, team-focused environment
- Maintained cleanliness and hygiene standards in line with company policy
- Handled food preparation, till operations, and customer interactions
Cleaner
Assistants at Hand
Plymouth
09.2020 - 04.2021
- Ensured all areas of the client centre were clean, sanitised, and welcoming
- Followed strict health and safety protocols during COVID-19 restrictions
- Interacted with clients, offering friendly and professional support
- Managed cleaning schedules and adapted to changing priorities as needed
Hairdresser Apprentice
Local Hair Salon
Plymouth
- Managed appointment bookings, cancellations, and salon scheduling
- Performed stock control, ordered supplies, and completed inventory checks
- Greeted clients and built rapport both in-person and over the phone
- Supported stylists with customer care and salon upkeep
Nursery Assistant
Local Nursery
Plymouth
- Assisted with the care, play and development of young children
- Supported early years staff with setting up and cleaning activity areas
- Helped maintain a safe, engaging environment for all age groups
- Followed safeguarding and health & safety procedures
Education
GCSE or equivalent - health and social
city college
09.2021 - 06.2025
Skills
- Customer Service & Support
- Communication & Teamwork
- Retail & Sales
- Admin & Microsoft Office
- Health & Safety Awareness
- Cleaning & Hygiene
- Stock Control & Inventory
Certification
Level 2 Health & Social Care, City College, 07/01/22, Present
References
References available upon request.
Timeline
Customer Service Advisor
EE
04.2024 - 06.2025
Virtual Assistant
CJM ROOFING LTD
01.2024 - Current
Retail Assistant
Footasylum
09.2023 - 04.2024
Crew Member
McDonalds
10.2021 - 03.2022
GCSE or equivalent - health and social
city college
09.2021 - 06.2025
Cleaner
Assistants at Hand
09.2020 - 04.2021
Hairdresser Apprentice
Local Hair Salon
Nursery Assistant
Local Nursery
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