Kody Griffiths
Walsall,West Midlands
Summary
Dedicated, customer focused individual that goes above and beyond and puts the customer first always. I specialise in my time management and effective communication skills with both colleagues and customers, showcased in both my previous job roles. I am upbeat, eager to impress and love to problem solve. Outside of the workplace, I am very sporty and enjoy playing football, golf and going to the gym to live a healthy lifestyle.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Customer service advisor
DX Freight
Willenhall, Walsall
2025.07 - Current
- Manage high‑volume inbound and outbound calls, giving clear, friendly support to customers and suppliers—building strong communication skills ideal for retail customer service.
- Handle customer queries and complaints with patience and professionalism, ensuring issues are resolved quickly and customers feel valued.
- Communicate daily with delivery depots coordinating information and keeping customers updated—mirroring th fast, team‑based environment of retail work.
- Process email enquiries, returns, and account updates with accuracy, demonstrating strong admin and organisational skills.
- Complete data entry and maintain accurate records, supporting smooth operations and reducing errors
- Stay calm and efficient during busy periods, managing multiple tasks at once and maintaining a positive attitude.
Retail assistant
Bell Plumbing
Brownhills, Walsall
2022.02 - 2024.03
- Delivered customer support by greeting visitors, offering assistance on arrival, and helping them locate the plumbing and heating products they needed.
- Provided product guidance across the full range of plumbing supplies, answering technical enquiries and giving clear, accurate information to support customer purchases.
- Maintained stock levels by replenishing shelves, organising back‑of‑house stock, and ensuring key items were always available for customers and trade professionals.
- Upheld store standards through regular housekeeping, keeping the branch clean and tidy, updating displays, and ensuring products were clearly labelled and well presented.
- Processed sales transactions efficiently by operating the till, handling payments accurately, and providing a smooth checkout experience.
- Promoted offers by staying informed about current deals, trade promotions, and seasonal discounts, and communicating these effectively to customers.
- Supported team targets by working collaboratively with colleagues to meet sales goals and maintain high service standards across the branch.
Education
GCSEs - Maths
Walsall Academy
Walsall 2018.09 - 2023.06
A-Levels - Maths
Walsall Academy
Walsall 2023.09 - 2025.06
A-Levels - Business Studies
Walsall Academy
Walsall 2023.09 - 2025.06
GCSEs - English
Walsall Academy
Walsall 2018.09 - 2023.06
A-Levels - Sports Studies
Walsall Academy
Walsall 2023.09 - 2025.06
Skills
- Customer communication
- Problem‑solving
- Customer service
- Teamwork
- Multitasking
- Organisation
- Attention to detail
- Time management
- Product knowledge
- Stock handling & warehouse skills
- IT & admin skills
- Data entry accuracy
- Complaint handling
- Phone and email communication
Certification
AAT Level 2 Qualification
I developed strong numeracy, accuracy, and data‑handling skills. I learned how to work confidently with financial information, maintain precise records, and spot errors quickly. The course strengthened my organisation, problem‑solving, and attention to detail, as well as my ability to use accounting systems and input information accurately.`
Timeline
Customer service advisor
DX Freight
2025.07 - Current
A-Levels - Maths
Walsall Academy
2023.09 - 2025.06
A-Levels - Business Studies
Walsall Academy
2023.09 - 2025.06
A-Levels - Sports Studies
Walsall Academy
2023.09 - 2025.06
Retail assistant
Bell Plumbing
2022.02 - 2024.03
GCSEs - Maths
Walsall Academy
2018.09 - 2023.06
GCSEs - English
Walsall Academy
2018.09 - 2023.06