Jade Vicky Trutwein
Gillingham,United Kingdom
Summary
Motivated and reliable Administrative and Customer Service professional with 6+ years' experience supporting busy teams across rail, retail, and hospitality environments. Skilled in data management, scheduling, document control, and customer-facing service. Proven ability to work under pressure, manage multiple tasks, and maintain accuracy in fast-paced settings. Known for strong communication skills, excellent organisation, and a proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work history
Customer Assistant
Boots
Chatham, Kent
11.2025 - 12.2025
- Deliver friendly, knowledgeable customer service, supporting shoppers with product queries and helping them find suitable health, beauty, and personal care items.
- Maintain excellent store standards by replenishing stock, rotating products, and ensuring shelves, fixtures, and promotional areas are clean, tidy, and well-organised.
- Support in managing Click & Collect orders and ensuring efficient hand-over of online customer purchases.
- Assist with stockroom duties including unpacking deliveries, checking inventory levels, and reporting discrepancies.
- Work effectively as a team to meet sales targets and maintain high customer satisfaction scores.
Administrative Assistant
Keltbray Rail
Ashford, Kent
07.2018 - 08.2025
- Utilised Microsoft Word, PowerPoint, Excel, and Outlook daily to enhance productivity.
- Provided printing, photocopying, and scanning assistance to colleagues when needed.
- Provided administrative support to project managers, site teams, and office staff to ensure smooth day-to-day operations.
- Assisted with onboarding tasks such as preparing induction packs, issuing PPE, and ensuring training records were logged.
- Monitored workforce fatigue levels by updating and maintaining fatigue management spreadsheets in line with industry safety standards.
Kiosk Worker
Priestfield's / Gillingham Football Club
Gillingham, Kent
06.2018 - 07.2019
- Operated tills and handled cash/card transactions accurately and efficiently.
- Prepared and presented hot and cold food items in line with hygiene and safety standards.
- Assisted with stock control, including restocking drinks, snacks, and consumables throughout service.
- Supported the wider catering team by helping with food prep, setting up kiosks before matches, and closing down after events.
- Worked collaboratively with other matchday staff to ensure smooth service during peak times (pre-match, half-time, full-time).
Education
GCSEs -
Rainham School for Girls
Rainham 09/2012 - 06/2017
Skills
- Customer Service Excellence
- Administrative & Organisational Skills
- Attention to Detail
- Communication Skills
- Time Management & Multitasking
Hobbies and Interests
- Spending time with friends and family.
- Enjoy going to the gym.
- Completed the London Marathon.
- Enjoy going on long dog walks.
- Reading and doing crosswords and puzzles.
- Travelling and learning about new cultures and religions.
Timeline
Customer Assistant
Boots
11.2025 - 12.2025
Administrative Assistant
Keltbray Rail
07.2018 - 08.2025
Kiosk Worker
Priestfield's / Gillingham Football Club
06.2018 - 07.2019
GCSEs -
Rainham School for Girls
09/2012 - 06/2017