Jade Laura Chittenden
Camberley,Camberley, Surrey.
Summary
I am a highly organised and proactive professional with extensive experience managing demanding workloads, coordinating people and tasks, and delivering high-quality customer service across education, hospitality, retail, leisure, and technical service environments. I demonstrate excellent attention to detail, strong administrative capability, and the ability to remain calm, efficient, and solutions-focused when handling enquiries, complaints, and prioritising tasks. My background includes preparing correspondence and documentation, maintaining accurate records, and monitoring actions and deadlines. I have a proven ability to liaise effectively with contractors, suppliers, colleagues, and external professionals, ensuring smooth coordination of ongoing work. I build positive, professional relationships with customers and clients, ensuring every interaction is handled with clarity, care, and confidence. With advanced communication abilities and a reliable, methodical approach, I contribute professionalism, efficiency, and a consistently high standard of service. While I have not worked directly in property, my experience coordinating operational tasks, managing enquiries, and supporting multi-disciplinary teams equips me to adapt quickly. Alongside the provided training and support, I believe I have many transferable skills that will enable me to become an efficient and dedicated member of the team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Higher Level Teaching Assistant
Heather Ridge Infant School
01.2016 - Current
- Plan, prepare, and deliver learning activities for individuals, groups, and whole classes.
- Cover classes during planned teacher absences, taking responsibility for teaching and learning.
- Contribute to the development, planning, implementation, and evaluation of learning programmes.
- Provide targeted support to pupils, including those with additional needs such as SEN, behavioural, social, or communication difficulties.
- Assess, record, and report on pupil progress using a range of assessment techniques.
- Monitor learners’ responses and adapt approaches to support progress.
- Promote positive behaviour and maintain a safe, inclusive learning environment.
- Lead classes independently when required, ensuring effective behaviour management.
- Work collaboratively with teachers and other staff, contributing to a professional team.
- Manage and support other teaching assistants, including allocating work and assisting with training.
- Provide specialist support in areas such as literacy, numeracy, or SEN.
- Offer pastoral support, helping pupils overcome barriers to learning and promoting well-being.
- Prepare resources, maintain records, and support the organisation of learning environments.
- Liaise with parents, carers, and external professionals when required.
Divemaster / Instructor
Greenforce
01.2005 - 01.2011
- Coordinated equipment, safety checks, and operational logistics for daily activities.
- Deliver theoretical lessons covering dive physics, physiology, equipment use, and safety protocols.
- Prepare structured lesson plans for all course levels.
- Conduct confined-water training to teach essential skills such as buoyancy control, mask clearing, and regulator recovery.
- Lead students during open-water dives, ensuring safe application of skills learned in training.
- Monitor diver performance, intervene when necessary, and maintain full situational awareness underwater.
- Assess student progress through practical exams and skill demonstrations.
- Issue certifications under the PADI organisation once requirements are met.
- Teach and enforce safety procedures and emergency protocols.
- Maintain a controlled, risk-managed environment during all diving activities.
- Provide first aid or CPR when required.
- Inspect, maintain, and prepare scuba equipment to ensure it is safe and functional.
- Teach students how to correctly assemble, check, and care for their gear.
- Lead certified divers on recreational dives, providing site briefings and ensuring safe navigation.
- Promote environmental awareness and responsible diving practices.
- Create a welcoming, supportive learning environment for students of all levels.
- Offer guidance, reassurance, and personalised instruction to help divers build confidence.
- Maintained compliance with safety protocols and responded to incidents calmly and effectively.
- Bahamas and Fiji
Customer Service Advisor
Autoglass
08.2007 - 03.2008
- Managed high volumes of customer enquiries, providing reassurance and clear information.
- Recorded customer information accurately and maintained detailed service records.
- Handled complaints professionally and supported continuous improvement processes.
- Provide calm, clear guidance, for example, arranging urgent mobile repairs or explaining safety concerns related to damaged glass.
- Understand each caller’s needs, reassure them, and ensure they feel confident their issue will be resolved promptly.
- Maintain a warm, friendly, polite, and efficient manner always.
- Use bespoke booking systems to allocate jobs to technicians across the region.
- Ensure repair or replacement requests are logged accurately and assigned within target times.
- Communicate repair details, estimates, and service expectations clearly.
- Maintain strong working relationships with colleagues and other departments.
- Share knowledge, support team performance, and contribute to a positive work environment.
- York & Derby
Divemaster/Receptionist/Customer Services
Kamalame Cay Private Island Resort
01.2005 - 01.2006
- Welcome guests warmly on arrival and create a positive first impression.
- Handle check-ins, check-outs, room allocations, and resort information.
- Provide friendly, professional assistance throughout the guest’s stay.
- Respond to phone calls, emails, and face-to-face enquiries promptly.
- Give accurate information about resort facilities, activities, and local attractions.
- Resolve questions or concerns with patience and clarity.
- Manage reservations, cancellations, and amendments using booking systems.
- Maintain accurate records, guest profiles, and payment details.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
- Handle complaints professionally, offering solutions that maintain guest satisfaction.
- Anticipate guest needs and take a proactive approach to service.
- Provide personalised support to enhance the overall guest experience.
- Work closely with resort staff to ensure seamless service delivery.
- Communicate guest requests or issues to the appropriate teams.
- Support colleagues during busy periods to maintain high service standards.
- Process payments, deposits, and refunds accurately.
- Handle cash, card transactions, and billing queries with attention to detail.
- Keep the reception area tidy, welcoming, and well-presented.
- Follow health, safety, and security procedures at all times.
- Upsell activities, spa treatments, excursions, or dining options.
- Encourage guest participation in resort events and experiences.
- Bahamas
Lifeguard/Leisure Assistant
Oasis Leisure Centre
03.2003 - 03.2005
- Maintain constant surveillance of the pool to ensure the safety of all swimmers.
- Enforce pool rules, prevent unsafe behaviour, and respond quickly to potential hazards.
- Carry out rescues and provide first aid when required.
- Perform emergency procedures such as CPR, first aid, and water rescues.
- Conduct regular safety checks of equipment, poolside areas, and emergency gear.
- Follow safeguarding and health-and-safety protocols at all times.
- Assist with pool testing, water quality checks, and reporting any issues.
- Keep poolside areas clean, tidy, and hazard-free.
- Greet customers, answer enquiries, and provide friendly, helpful information.
- Support members with bookings, memberships, and general facility use.
- Handle customer concerns professionally and escalate issues when needed.
- Assist instructors with setting up fitness classes, swimming lessons, or events.
- Provide guidance to users on safe equipment use.
- Help ensure activities run smoothly and on schedule.
- Monitor changing rooms, gym areas, and communal spaces to maintain cleanliness and safety.
- Restock supplies and ensure facilities meet operational standards.
- Work collaboratively with colleagues to deliver a positive customer experience.
- Communicate clearly with other lifeguards and staff to maintain safe operations.
- Participate in regular training and staff meetings.
- Support colleagues during busy periods and contribute to a strong team environment.
- Paignton
Sales Assistant
Threshers Wine Store
09.2002 - 03.2003
- Greet customers warmly and offer friendly, knowledgeable assistance.
- Help customers choose wines based on taste preferences, food pairings, occasions, or budget.
- Provide clear explanations of wine varieties, regions, and flavour profiles.
- Maintain strong knowledge of wines, including grape types, vintages, and producers.
- Recommend suitable alternatives when items are out of stock.
- Stay updated on new arrivals, promotions, and seasonal selections.
- Process purchases accurately.
- Handle cash, card payments, refunds, and exchanges with attention to detail.
- Check ID and follow age-verification policies responsibly.
- Replenish shelves, rotate stock, and ensure products are displayed attractively.
- Assist with deliveries, unpacking, and organising stockrooms.
- Monitor inventory levels and report low-stock items.
- Keep the shop floor clean, tidy, and visually appealing.
- Maintain organised displays, signage, and promotional areas.
- Ensure safe handling and storage of bottles and packaging.
- Answer phone calls and respond to customer queries professionally.
- Provide information on availability, pricing, and special orders.
- Work closely with colleagues to maintain smooth daily operations.
- Support team members during busy periods or events.
- Contribute to a positive, welcoming store environment.
- Paignton
Education
GCSEs -
Brixham College
Brixham, TOB01-2000
Higher Level Teaching Assistant -
Heather Ridge Infant School
05-2026
Divemaster / Instructor -
Greenforce
Bahamas01-2011
Bachelor of Arts - Education
University of Surrey
GuildfordSkills
- Managing high volumes of enquiries
- Providing clear guidance
- Resolving issues
- Liaising with technicians, external professio, SENCOs and multi-disciplinary staff
- Preparing correspondence
- Maintaining records
- Writing reports
- Tracking progress
- Ensuring tasks are completed on time
- Building trust with customers, clients, and colleagues
- Using booking systems, record-keeping software, communication platforms, and digital admin tools
- Highly organised
- High attention to detail
- Outstanding communication and customer service skills
- Calm under pressure
- Strong prioritisation ability
- Proactive
- Solutions-focused
- Strong administrative skills
- Team collaboration
- Risk assessment
- Positive attitude
- Patience and empathy
- Time-management and efficiency
- Friendly and approachable
- Quick learner
Certification
- HLTA Certification
- Pool Plant Operations Certification
- Pediatric First Aid Trained
- Diploma in Specialist Supporting Teaching and Learning
- Food Hygiene Certificate
- PADI Open Water Dive Instructor
- Elklan Speech, Language and Communication Trained
Timeline
Higher Level Teaching Assistant
Heather Ridge Infant School
01.2016 - Current
Customer Service Advisor
Autoglass
08.2007 - 03.2008
Divemaster / Instructor
Greenforce
01.2005 - 01.2011
Divemaster/Receptionist/Customer Services
Kamalame Cay Private Island Resort
01.2005 - 01.2006
Lifeguard/Leisure Assistant
Oasis Leisure Centre
03.2003 - 03.2005
Sales Assistant
Threshers Wine Store
09.2002 - 03.2003
GCSEs -
Brixham College
Higher Level Teaching Assistant -
Heather Ridge Infant School
Divemaster / Instructor -
Greenforce
Bachelor of Arts - Education
University of Surrey