Jade Laura Chittenden
Camberley,Surrey
Summary
Highly organised, solutions-oriented communicator with strong digital skills and extensive experience managing large volumes of information with accuracy and clarity. Background in supporting learners, responding to needs, and providing clear, accessible guidance. Equipped with the ability to understand diverse needs and deliver a consistently high standard of student-centred learning.
Developed a high level of technical proficiency through the daily use of digital platforms, communication tools, booking systems, and record-keeping. Ability to learn new applications quickly and adapt confidently to changing processes, enabling the management of student records, updating databases, coordinating appointments, and supporting the smooth operation of busy environments.
Friendly, approachable, and professional demeanour, building trust with students, colleagues, parents and outside agencies with ease. Can communicate sensitively and effectively, ensuring that individuals feel heard, supported, and guided towards the appropriate information or next steps. Committed to maintaining accurate data, preparing clear reports, and ensuring that information is communicated in an accessible and inclusive manner.
Strong skills in communication, problem-solving, and user support. Highly motivated to apply these strengths within a Student Services setting, bringing reliability, empathy, and a genuine commitment to helping students navigate their academic journey. Confident in transferable skills and a service-focused approach that will align well with the responsibilities of a Student Services Officer.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Higher Level Teaching Assistant
Heather Ridge Infant School
2016.01 - 2026.06
- Plan, prepare, and deliver learning activities for individuals, groups, and whole classes.
- Cover classes during planned teacher absences, taking responsibility for teaching and learning.
- Contribute to development, planning, implementation, and evaluation of learning programmes.
- Provide targeted support to pupils, including those with additional needs such as SEN, behavioural, social, or communication difficulties.
- Assess, record, and report on pupil progress using a range of assessment techniques.
- Monitor learners’ responses and adapt approaches to support progress.
- Promote positive behaviour and maintain safe, inclusive learning environment.
- Lead classes independently when required, ensuring effective behaviour management.
- Work collaboratively with teachers and other staff members to contribute to a professional team.
- Manage and support other teaching assistants, including allocating work and providing training support.
- Provide specialist support in areas such as literacy, numeracy, or SEN.
- Offer pastoral support, helping pupils overcome barriers to learning and promoting well-being.
- Prepare resources, maintain records, and support organisation of learning environments.
- Liaise with parents, carers, and external professionals when required.
Divemaster / Instructor
Greenforce
, Bahamas
2005.01 - 2011.01
- Coordinated equipment, safety checks, and operational logistics for daily activities.
- Deliver theoretical lessons covering dive physics, physiology, equipment use, and safety protocols.
- Prepare structured lesson plans for all course levels.
- Conduct confined-water training to teach essential skills such as buoyancy control, mask clearing, and regulator recovery.
- Lead students during open-water dives, ensuring safe application of skills learned in training.
- Monitor diver performance, intervene when necessary, and maintain full situational awareness underwater.
- Assess student progress through practical exams and skill demonstrations.
- Issue certifications under the PADI organisation once requirements are met.
- Teach and enforce safety procedures and emergency protocols.
- Maintain a controlled, risk-managed environment during all diving activities.
- Provide first aid or CPR when required.
- Inspect, maintain, and prepare scuba equipment to ensure it is safe and functional.
- Teach students how to correctly assemble, check, and care for their gear.
- Lead certified divers on recreational dives, providing site briefings and ensuring safe navigation.
- Promote environmental awareness and responsible diving practices.
- Create a welcoming, supportive learning environment for students of all levels.
- Offer guidance, reassurance, and personalised instruction to help divers build confidence.
- Maintained compliance with safety protocols and responded to incidents calmly and effectively.
Customer Service Advisor
Autoglass
York
2007.08 - 2008.03
- Managed high volumes of customer enquiries, providing reassurance and clear information.
- Recorded customer information accurately and maintained detailed service records.
- Handled complaints professionally and supported continuous improvement processes.
- Provide calm, clear guidance, for example, arranging urgent mobile repairs or explaining safety concerns related to damaged glass.
- Understand each caller’s needs, reassure them, and ensure theyfeel confident their issue will be resolved promptly.
- Maintain a warm, friendly, polite, and efficient manner always.
- Use bespoke booking systems to allocate jobs to technicians across the region.
- Ensure repair or replacement requests are logged accurately and assigned within target times.
- Communicate repair details, estimates, and service expectations clearly.
- Maintain strong working relationships with colleagues and other departments.
- Share knowledge, support team performance, and contribute to a positive work environment.
Divemaster/Receptionist/Customer Services
Kamalamé Cay Private Island Resort
2005.01 - 2006.01
- Welcome guests warmly on arrival and create a positive first impression.
- Handle check-ins, check-outs, room allocations, and resort information.
- Provide friendly, professional assistance throughout the guest’s stay.
- Respond to phone calls, emails, and face-to-face enquiries promptly.
- Give accurate information about resort facilities, activities, and local attractions.
- Resolve questions or concerns with patience and clarity.
- Manage reservations, cancellations, and amendments using booking systems.
- Maintain accurate records, guest profiles, and payment details.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
- Handle complaints professionally, offering solutions that maintain guest satisfaction.
- Anticipate guest needs and take a proactive approach to service.
- Provide personalised support to enhance the overall guest experience.
- Work closely with resort staff to ensure seamless service delivery.
- Communicate guest requests or issues to the appropriate teams.
- Support colleagues during busy periods to maintain high service standards.
- Process payments, deposits, and refunds accurately.
- Handle cash, card transactions, and billing queries with attention to detail.
- Keep the reception area tidy, welcoming, and well-presented.
- Follow health, safety, and security procedures at all times.
- Upsell activities, spa treatments, excursions, or dining options.
- Encourage guest participation in resort events and experiences.
Lifeguard/Leisure Assistant
Oasis Leisure Centre
Paignton
2003.03 - 2005.03
- Maintain constant surveillance of the pool to ensure the safety of all swimmers.
- Enforce pool rules, prevent unsafe behaviour, and respond quickly to potential hazards.
- Carry out rescues and provide first aid when required.
- Perform emergency procedures such as CPR, first aid, and water rescues.
- Conduct regular safety checks of equipment, poolside areas, and emergency gear.
- Follow safeguarding and health-and-safety protocols at all times.
- Assist with pool testing, water quality checks, and reporting any issues.
- Keep poolside areas clean, tidy, and hazard-free.
- Greet customers, answer enquiries, and provide friendly, helpful information.
- Support members with bookings, memberships, and general facility use.
- Handle customer concerns professionally and escalate issues when needed.
- Assist instructors with setting up fitness classes, swimming lessons, or events.
- Provide guidance to users on safe equipment use.
- Help ensure activities run smoothly and on schedule.
- Monitor changing rooms, gym areas, and communal spaces to maintain cleanliness and safety.
- Restock supplies and ensure facilities meet operational standards.
- Work collaboratively with colleagues to deliver a positive customer experience.
- Communicate clearly with other lifeguards and staff to maintain safe operations.
- Participate in regular training and staff meetings.
- Support colleagues during busy periods and contribute to a strong team environment.
Sales Assistant
Threshers Wine Store
Paignton
2002.09 - 2003.03
- Greet customers warmly and offer friendly, knowledgeable assistance.
- Help customers choose wines based on taste preferences, food pairings, occasions, or budget.
- Provide clear explanations of wine varieties, regions, and flavour profiles.
- Maintain strong knowledge of wines, including grape types, vintages, and producers.
- Recommend suitable alternatives when items are out of stock.
- Stay updated on new arrivals, promotions, and seasonal selections.
- Process purchases accurately.
- Handle cash, card payments, refunds, and exchanges with attention to detail.
- Check ID and follow age-verification policies responsibly.
- Replenish shelves, rotate stock, and ensure products are displayed attractively.
- Assist with deliveries, unpacking, and organising stockrooms.
- Monitor inventory levels and report low-stock items.
- Keep the shop floor clean, tidy, and visually appealing.
- Maintain organised displays, signage, and promotional areas.
- Ensure safe handling and storage of bottles and packaging.
- Answer phone calls and respond to customer queries professionally.
- Provide information on availability, pricing, and special orders.
- Work closely with colleagues to maintain smooth daily operations.
- Support team members during busy periods or events.
- Contribute to a positive, welcoming store environment.
Education
GCSEs - Mathematics, Science, English, Art, Physical Education
Brixham College
BrixhamHigher Level Teaching Assistant - Education
Heather Ridge Infant School
Camberley2021
Divemaster / Instructor -
Greenforce
BahamasBachelor of Arts - Education
University of Surrey
GuildfordNVQ Level 3 - Specialist Supporting Teaching and Learning
NCFE CACHE
NVQ Level 3 - Diploma for the Early Years Workforce
NCFE CACHE
Speech, Language and Communication 5-11
Elklan
Skills
- Managing high volumes of enquiries
- Providing clear guidance with outstanding communication and customer service skills
- Proactive and solution-focused
- Liaising with external professionals
- Tracking progress, maintaining records and writing reports
- Building trust with customers, clients, parents and colleagues
- Using booking systems, record-keeping software, communication platforms, and digital admin tools
- Highly organised with good attention to detail
- Calm under pressure
- Strong prioritisation ability with excellent time management, ensuring tasks are completed on time
- Positive attitude
- Patience and empathy
Certification
- HLTA Certification
- Pool Plant Operations Certification
- Pediatric First Aid Trained
- Level 3 Diploma in Specialist Supporting Teaching and Learning
- Level 3 Diploma Children and the Early Years Workforce (Early Years Educator)
- Food Hygiene Certificate
- PADI Open Water Dive Instructor
- Elklan Speech, Language and Communication Trained
DRIVING LICENCE
Full clean UK driving licence
References
References available upon request.
Timeline
Higher Level Teaching Assistant
Heather Ridge Infant School
2016.01 - 2026.06
Customer Service Advisor
Autoglass
2007.08 - 2008.03
Divemaster / Instructor
Greenforce
2005.01 - 2011.01
Divemaster/Receptionist/Customer Services
Kamalamé Cay Private Island Resort
2005.01 - 2006.01
Lifeguard/Leisure Assistant
Oasis Leisure Centre
2003.03 - 2005.03
Sales Assistant
Threshers Wine Store
2002.09 - 2003.03
Bachelor of Arts - Education
University of Surrey
GCSEs - Mathematics, Science, English, Art, Physical Education
Brixham College
Higher Level Teaching Assistant - Education
Heather Ridge Infant School
Divemaster / Instructor -
Greenforce
NVQ Level 3 - Specialist Supporting Teaching and Learning
NCFE CACHE
NVQ Level 3 - Diploma for the Early Years Workforce
NCFE CACHE
Speech, Language and Communication 5-11
Elklan