Jade King
Bournemouth,England
Summary
A highly motivated and accomplished Team Manager with over eight years’ experience leading high-performing teams, driving operational excellence, and delivering measurable business results. An authentic and people-focused leader with a proven ability to inspire, develop, and empower individuals to achieve their full potential while fostering a culture of accountability, collaboration, and continuous improvement. Experienced in performance management, coaching, and using KPI analysis to inform decision-making and deliver sustainable improvements. Commercially aware and customer-focused, with strong communication, problem-solving, and stakeholder management skills. Recognised for building engaged teams, leading through change, and consistently delivering against organisational objectives in fast-paced, demanding environments.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Team Manager
John Lewis Partnership
Poole, Dorset
2022.01 - Current
- Managed various business areas including Out of Hours, Retail Operations, Compliance and Partner Operations.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Maintained up-to-date knowledge of business areas, enabling informed decision-making processes.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Boosted morale by recognising and rewarding exceptional work.
- Developed action plans for continuous process improvement initiatives.
- Cultivated strong rapport with team members and stakeholders, fostering a cohesive and collaborative workplace environment.
- Coordinated hiring, recruitment and training strategies to build successful teams.
- Displayed energy and enthusiasm in fast-paced environments.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Lead Partner and subject matter expert in delivering both High Fat Sugar Salt (HFSS) legislation change and Cash Automation.
- Conducted performance evaluations to identify areas of improvement.
- Addressed customer complaints promptly, ensuring customer satisfaction.
- Generated action plans for continuous Branch improvement using Tableau data.
- Identified trends in data to help inform decision-making processes.
Retail Physical Estate Support (Secondment)
John Lewis Partnership
Various
2025.06 - 2025.12
- Enhanced customer satisfaction through timely and efficient issue resolution.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Displayed energy and enthusiasm in fast-paced environments.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Successfully delivered a full Branch Regeneration project as main Point of Contact throughout.
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Guided the development of project objectives, established clear performance expectations.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
Team manager
Tesco Extra
Various, Dorset/Hampshire
2018.12 - 2022.01
- Coordinated with various departments for seamless workflow.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Addressed customer complaints promptly, ensuring customer satisfaction.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Anticipated and planned for department seasonal needs.
Implemented visual merchandising guidelines according to company standards. - Maintained high standards of store presentation at all times.
Education
Bachelor of Science - Psychology
Bournemouth University
Bournemouth, England08.2016
Skills
- KPI Tracking
- Critical Thinking
- Time Management
- Building High Performing Teams
- Leadership
- Commerciality
- Performance Management
- Customer Centricity
- Relationship Building
- Recruitment
- Budgeting
- Change implementation
- Knowledge of HR policies
- Compliance standards
- Performance metrics
- Customer Service
Certification
- First Aid Trained
- Personal License Holder
References
References available upon request.
Timeline
Retail Physical Estate Support (Secondment)
John Lewis Partnership
2025.06 - 2025.12
Team Manager
John Lewis Partnership
2022.01 - Current
Team manager
Tesco Extra
2018.12 - 2022.01
Bachelor of Science - Psychology
Bournemouth University