Zavinta Cesnauskaite
West Bromwich
Summary
Organised, independent worker with strong time management skills. Detail-oriented and quick to learn new tasks, with excellent memory and aptitude for calculations. Proven ability to deliver results in administrative, energy sector, and customer service environments, with expertise in working with vulnerable customers and leading high-performance teams.
Overview
12
12
years of professional experience
Work history
Team Manager
Sigma Connected (E.ON Next Campaign)
West Midlands
01.2025 - 09.2025
- Leading a new AI-driven project, overseeing implementation, team training, and process adoption.
- Managing a team to deliver against KPIs, including affordability assessments and ability-to-pay cases.
- Conducting regular 1-to-1 coaching sessions, performance reviews, and team meetings to drive results.
- Collaborating with senior management to monitor project progress, identify risks, and ensure successful delivery.
- Overseeing complex case escalations, ensuring regulatory compliance and customer satisfaction.
- Remote
Energy Specialist
Sigma Connected (E.ON Next Campaign)
West Midlands
10.2023 - 01.2025
- Specialised in supporting vulnerable customers, assessing ability-to-pay, and setting up tailored payment plans.
- Managed high volumes of complex complaints with empathy and efficiency, ensuring fair outcomes.
- Delivered affordability assessments in line with industry regulations, supporting customers through financial difficulties.
- Built strong relationships with customers by providing clear guidance on billing, tariffs, and energy usage.
- Acted as a subject matter expert for payment solutions, supporting colleagues with challenging cases.
- Remote
Administrative Assistant
Portland Lagoon
West Bromwich, West Midlands
04.2019 - 08.2023
- Managed administrative tasks including data entry, document control, and record management.
- Handled incoming and outgoing correspondence, ensuring timely responses.
- Supported customer service operations, including order processing and complaint handling.
- Maintained accurate records to meet compliance and audit requirements.
Office Administrator
Rare Butchers Ltd
London, Greater London
09.2014 - 10.2016
- Processed orders, managed stock control, and handled customer communications.
- Organised filing systems and maintained accurate records.
- Provided administrative support to management to improve efficiency.
Shop Floor Assistant
Fenwick Ltd
London, Greater London
04.2013 - 08.2014
- Delivered high-quality customer service in a retail environment.
- Assisted customers with product selection and maintained store presentation standards.
Education
Bachelor of Arts - Arts
University of Siauliai
SiauliaiSkills
- Exceptional interpersonal skills
- Regulatory compliance and industry standards
- Vulnerable customer support and debt resolution
- Payment plan management and affordability assessments
- Team leadership, coaching, and performance management
- Strong organisational and administrative skills
- Complex complaint handling and problem-solving
- Decision making precision
- KPI tracking
Timeline
Team Manager
Sigma Connected (E.ON Next Campaign)
01.2025 - 09.2025
Energy Specialist
Sigma Connected (E.ON Next Campaign)
10.2023 - 01.2025
Administrative Assistant
Portland Lagoon
04.2019 - 08.2023
Office Administrator
Rare Butchers Ltd
09.2014 - 10.2016
Shop Floor Assistant
Fenwick Ltd
04.2013 - 08.2014
Bachelor of Arts - Arts
University of Siauliai