Jasmine Birmingham
Banbury,Oxfordshire
Summary
Experienced professional with extensive background in customer relationship management. Proven track record in staff recruitment, KPI tracking, and Payroll. Skilled at mentoring and coaching, project oversight, and taking initiative to drive organisational success. Highly efficient in time management with a focus on achieving strategic goals. Comfortable leading meetings and pushing initiatives across.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work history
Team manager
Tesco
Swindon, Wiltshire
2025.10 - Current
- Managing a large team of over 80 staff members.
- Policy-led leader.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Boosted morale by recognising and rewarding exceptional work.
- Sufficiently created organised colleague rotas in a timely manor to ensure positive work life balance for my staff.
- Liaised with professionals to create action plans for stores to reach company wide targets.
- Main recruiter for festive colleagues, which included interviewing and hiring over 200 people.
- Created clear targets for my team to reach.
- Managing correct pay for staff on time with deadlines.
- Managing new starters and leavers.
- Working with vulnerable people, ensuring that I do the right thing for them, offering correct support .
- Managing absence correctly, holding relevant meetings when necessary.
- Working with the community, promoting charitable companies and creating space for people to be heard.
- Liaising with Occupational Health where required to best support my staff in work.
- Liaising with HR where required to boost my own knowledge.
Shift leader
Tesco
Marlborough, Wiltshire
2025.06 - 2025.10
- Implemented new procedures amongst colleagues which boosted overall productivity.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Dealt promptly with staff conflicts, resulting in harmonious working environment.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Covered for management, boosting personal knowledge and capability with online systems and part administration.
- Worked harmoniously with higher management and across different branches which gave holistic understanding of operations.
- Facilitated positive work culture through open communication and feedback sessions.
- Led team meetings to foster communication and improve work efficiency.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Store colleague
Tesco
Newbury, West Berkshire
2023.03 - 2025.05
- Boosted sales with effective merchandising techniques and promotional displays.
- Handled high-pressure situations efficiently during holiday seasons ensuring smooth operations throughout the day.
- Accommodated special requests from customers whilst maintaining pleasant shopping experience for them.
- Trained newly hired staff, leading to efficient work performance.
- Ensured store cleanliness for a presentable and welcoming environment.
- Employed safe working practices, promoting a secure environment for both staff and customers.
- Managed till operation, ensuring accuracy in all financial transactions.
Education
Personal Licensing Authority. -
Personal Licence Holder.
West Berskire 2024.11 -
First Aid - First Aid
First Aid
UK 2024.10 - 2027.10
A-Levels - Business and Business Management
Business
2022.09 - 2024.07
A-Levels - Sociology
Sociology
2022.09 - 2024.07
GCSEs -
English
UK 2020.09 - 2022.07
GCSEs -
Mathmatics
2020.09 - 2022.07
GCSEs -
Childcare
2020.09 - 2022.07
Skills
- IT systems knowledge
- Customer relationship management
- Staff recruitment
- KPI tracking
- Budget planning
- Mentoring and coaching
- Project oversight
- Initiative taking
- Time efficiency
Affiliations
- Gardening
- Gym
- World ongoings
- Scrapbooking
Timeline
Team manager
Tesco
2025.10 - Current
Shift leader
Tesco
2025.06 - 2025.10
Personal Licensing Authority. -
Personal Licence Holder.
2024.11 -
First Aid - First Aid
First Aid
2024.10 - 2027.10
Store colleague
Tesco
2023.03 - 2025.05
A-Levels - Business and Business Management
Business
2022.09 - 2024.07
A-Levels - Sociology
Sociology
2022.09 - 2024.07
GCSEs -
English
2020.09 - 2022.07
GCSEs -
Mathmatics
2020.09 - 2022.07
GCSEs -
Childcare
2020.09 - 2022.07