Jade Franklin
Tewkesbury,Gloucestershire
Summary
Reliable individual with a desire to positively impact society. Comfortable facing environments which may be challenging and confidently communicating with colleagues when this is necessary. Able to build relationships with individuals in order to complete the job to the best of my ability. Often achieve goals through efficient planning.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Retail assistant
Marks and Spencer
Cheltenham, Gloucestershire
2023.11 - 2024.01
- This was a temporary Christmas job to aid the store during their busiest time of year.
- Added stock to the shelves in a neat and tidy manner.
- Managed customer lines to reduce wait times and create high satisfaction.
- Operated the tills, taking both cash and card payments.
- Created positive experiences for customers in-store through being attentive to their needs.
- Promoted customer loyalty at the checkout through the use of the retailers promotion scheme.
Cafe Team Leader
Riverside Cafe
Tewkesbury, Gloucestershire
2021.05 - 2023.09
- This is a seasonal job with the cafe operating from April-September each year.
- Served customers to ensure they had a positive experience whilst driving sales through up-selling.
- Made top-quality food and drinks.
- Handled high volumes of customers at one time.
- Kept note of stock levels at all times.
- Maintained hygiene standards by cleaning work areas and equipment frequently.
- Oversaw the actions of the cafe Team, directing individuals to ensure greater efficiency if needed.
Education
Bachelor of Arts - Criminology
University of Birmingham
Birmingham 2020.09 - 2023.06
A-Levels - Sociology, Psychology and Business Studies
Ribston Hall High School for Girls
Gloucester, Gloucestershire 2018.09 - 2020.06
GCSEs -
Tewkesbury School
Tewkesbury 2013.09 - 2018.06
Skills
- Exemplary customer service
- Self-motivated
- Confident communicator
- Outgoing and enthusiastic
- Problem-solving
- Team building
Affiliations
- Gym
- Baking
- Reading
Timeline
Retail assistant
Marks and Spencer
2023.11 - 2024.01
Cafe Team Leader
Riverside Cafe
2021.05 - 2023.09
Bachelor of Arts - Criminology
University of Birmingham
2020.09 - 2023.06
A-Levels - Sociology, Psychology and Business Studies
Ribston Hall High School for Girls
2018.09 - 2020.06
GCSEs -
Tewkesbury School
2013.09 - 2018.06