EFOSA OGHOGHO
Aberdeen City,Aberdeen City
Summary
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Retail Assistant
Shoprite Mega Store
Benin City, Edo State, Nigeria
02.2020 - 08.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Processed product returns, ensuring items were clean and resaleable.
- Assisted customers in locating specific items to boost satisfaction.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Participated in staff meetings to develop strategies in selling.
- Adhered to company procedures and guidelines to maintain compliance.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Arts - International Studies and Relations
UNIVERSITY OF BENIN
Benin City 02.2017 - 03.2023
Skills
- Expert communicator
- Target-driven
- Efficient multitasker
- Exemplary customer service
- Retail merchandising expertise
- B2C sales and service
- Loss prevention
- Outgoing and enthusiastic
- Superb time management
- Customer service oriented
- Self-motivated
- Financial records analysis
Languages
English
Native
French
Upper intermediate
Timeline
Retail Assistant
Shoprite Mega Store
02.2020 - 08.2023
Bachelor of Arts - International Studies and Relations
UNIVERSITY OF BENIN
02.2017 - 03.2023
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