Vicente Cathnott
London
Summary
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Retail Assistant
Brentford FC
London, Surrey
07.2023 - 07.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- operated cash registers with card only transactions
- handles with customers on the phone and attended to their needs if i can.
- Fostered positive relationships with customers to enhance loyalty and retention.
Volunteer Helper
Mitcham Park FC
London, mitcham
03.2022 - 05.2023
- Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
- Provided friendly service user support, signposting additional provisions for further help as appropriate.
- Worked with compassion and empathy to effectively engage people from diverse backgrounds.
- I contributed and volunteered for charity work through the 2 years i was at my football club i did activities such as litter picking and sponsored jogs to raise money to send to charities and to help the club grow.
Education
GCSEs - English literature and Language,French,DT,Maths,History,Science
Graveney School
London 11.2019 - 06.2023
Skills
- Face-to-face selling
- Exemplary customer service
- Target-driven
- Energetic self-starter
- Outstanding customer service
- Self-motivated
- Outgoing and enthusiastic
- Results driven
- Upselling expertise
Languages
English
Native
Timeline
Retail Assistant
Brentford FC
07.2023 - 07.2023
Volunteer Helper
Mitcham Park FC
03.2022 - 05.2023
GCSEs - English literature and Language,French,DT,Maths,History,Science
Graveney School
11.2019 - 06.2023
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