Jacqui Emmett
Little Kimble,Buckinghamshire
Summary
PMO and operations professional with over 20 years of experience across blue chip and government agencies. Recognized for fostering relationships and providing objective insights to drive practical improvements and enhance outcomes.. Comfortable operating at both hands-on and senior levels, providing structure while remaining closely involved in delivery
Overview
15
15
years of professional experience
1
1
Certification
Work history
PMO Analyst
Serco
Remote
2023.04 - 2026.05
- Coordinated PMO support across three major portfolios (justice, immigration, health, defence) to enhance project structure and visibility within complex delivery environments.
- Partnered with 8 project managers to facilitate improved decision-making through enhanced clarity and control of budgets, plans and risks for circa 50 projects values up to £3m
- Enhanced senior-level reporting to improve transparency and accuracy for stakeholders.
- Cultivated strong working relationships across project teams and leadership to enhance collaboration and ensure effective delivery.
- Optimised processes to enhance efficiency
- Played key role in implementation of ServiceNow SPM using Agile methodology
- Implemented rigorous pre-gate reviews to ensure only projects meeting readiness criteria were scheduled.
- Support delivery in dynamic environments through adaptable approaches that enhance operational efficiency.
Business Support Analyst
Action for Children
High Wycombe, Buckinghamshire
2019.09 - 2023.03
- Provided operational support within complex and regulated residential care environment for 20 severely disabled young people
- Enhanced information sharing and teamwork by introducing SharePoint to foster collaboration and accessibility.
- Developed comprehensive tracking systems to enhance visibility and control in training and absence management for around 35 staff members.
- Oversaw financial processes encompassing purchase orders and reconciliation.
- Produced KPI and SLA reporting to support operational performance
- Maintained compliance records to support regulatory inspections
Senior Project Administrator
BP (Contract Role)
Sunbury-on-Thames, Surrey
2016.05 - 2016.12
- Supported 5 Project Managers to facilitate project delivery to ensure effective planning, precise reporting, and thorough governance for improved operational execution.
- Compiled monthly reporting packs to ensure accurate financial tracking and status updates.
- Conducted project audits to ensure compliance with standards
- Facilitated effective meetings by coordinating logistics and documenting minutes.
- Oversaw action tracking to promote accountability among team members.
- Enhanced team collaboration through structured meeting management.
Senior Project Administrator / Defect Manager
British Airways (Contract)
West Drayton, Hillingdon
2014.01 - 2015.01
- Supported major finance transformation programme in complex stakeholder environment with off shore development being delivered by third party
- Oversaw project status, budget, and defect management to ensure timely delivery and quality assurance.
- Managed end-to-end defect lifecycle, coordinating across technical and business teams
- Built strong relationships to improve collaboration and issue resolution
Resource & PMO Manager
Visa Europe (Contract)
Basingstoke, Hampshire
2011.01 - 2014.01
- Cultivated cohesive team of 5 project administrators to support PMO capability development and streamline project workflows.
- Optimised resource planning and capacity management to ensure effective team collaboration and operational efficiency for over 400 staff members in various technical roles.
- Produced high-level reporting for senior stakeholders
- Ensured adherence to governance standards while supporting practical delivery needs
- Provided training, improved team's project management skills.
- Developed standardised project management templates to enhance consistency.
- Monitored compliance with corporate policies and procedures during all stages of project execution.
Skills
- Governance expertise
- PMO setup
- Mentoring of project staff
- Stakeholder relationships
- Leadership influence
- Risk and issue management
- Waterfall, Agile and Hybrid methodology experience
- PRINCE2 and APM certification
- Resource and capacity management
- Process improvement
Certification
- APM Foundation (Project Management Qualification / Accreditation)
- PRINCE2 Practitioner (expired)
CAREER BREAK
- 2017 – 2019
- Break from a contracting career followed by successful return to professional work.
Volunteering Experience
Volunteer Advisor – Royal National Orthopaedic Hospital
Apr 2021 – Oct 2022
- Participated in patient/staff working group to improve service delivery
- Co-developed “I” and “We” statements and presented to the board
Administrator – Millbrook School
May – Jul 2019
- Managed POs and invoices via FMS; supported school operations with various admin tasks
Timeline
PMO Analyst
Serco
2023.04 - 2026.05
Business Support Analyst
Action for Children
2019.09 - 2023.03
Senior Project Administrator
BP (Contract Role)
2016.05 - 2016.12
Senior Project Administrator / Defect Manager
British Airways (Contract)
2014.01 - 2015.01
Resource & PMO Manager
Visa Europe (Contract)
2011.01 - 2014.01