Summary
Overview
Work history
Education
Skills
Timeline
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Wendy Armstrong

PMO Analyst
Newbiggin By The Sea,Northumberland

Summary

Experienced PMO Analyst with a proven track record of successful project planning, execution and completion. Skilled in managing stakeholders, governance of risks and budgets High-achieving management professional possessing excellent communication, organisational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work history

PMO analyst

Northern Gas Networks
Sunderland
11.2021 - Current
  • Successfully managed multiple PMO projects and initiatives to deliver tangible results.
  • Developed and maintained PMO project plans, timelines and budgets.
  • Established and enforced PMO standards, processes, tools and best practices.
  • Monitored project progress, identified risks and developed mitigation plans.
  • Developed and maintained PMO performance metrics, dashboards and reports.
  • Coordinated with stakeholders to ensure successful delivery of projects.
  • Developed and implemented PMO policies and procedures.
  • Provided oversight and guidance to ensure compliance with PMO standards.
  • Developed and maintained project documentation and records.
  • Facilitated project reviews and retrospectives to identify improvement areas.
  • Service Transition Lead.
  • Price Control Deliverables (PCD)lead.
  • Regulatory Report Pack (RRP) lead.
  • P3O trained.

Capacity Planning Manager

British Telecom
Newcastle upon Tyne
08.1999 - 10.2021
  • Addressed Internal customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Planned and managed resources and budget to support and deliver objectives.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.

Education

GCSEs - English, Math's ,Science, French, RE, Geography, PE, Pottery

Hirst High School
Ashington, Northumberland
09.1986 - 06.1989

Skills

  • Process Improvement
  • Stakeholder Engagement
  • Risk Management
  • Governance
  • Financial Analysis
  • Data Analysis
  • Communication
  • Adaptability
  • Attention to Detail
  • Teamwork
  • Problem Solving
  • Time Management
  • Interpersonal skills
  • Creativity
  • Cost control
  • Multi-unit operations management
  • Agile methodology
  • Excel expertise
  • Project deadline management
  • Systems implementation
  • Kanban methodology
  • Processes and procedures
  • Project planning
  • Purchasing and procurement
  • Trello
  • P3O
  • Leadership skills
  • Schedule management
  • Project Management
  • Invoicing
  • Operational support
  • Customer relationship building
  • Financial risk analysis
  • Production reporting
  • Jira
  • Budget Management
  • Waterfall project management
  • Agile project management

Timeline

PMO analyst

Northern Gas Networks
11.2021 - Current

Capacity Planning Manager

British Telecom
08.1999 - 10.2021

GCSEs - English, Math's ,Science, French, RE, Geography, PE, Pottery

Hirst High School
09.1986 - 06.1989

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Wendy ArmstrongPMO Analyst