Jacques Laycock
Sale,Manchester
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Eager for a career change into the IT industry with a passion for creating projects. Highly motivated to gain knowledge within the IT industry, currently learning HTML, C# and Python coding languages with a huge interest in computers, having built personal computers.
Ensuring spare time is used effectively, increasing IT knowledge, working through online courses and creating a website for a family members business use.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail sales advisor
The E-cig Store
Altrincham, Manchester
04.2019 - 11.2024
- Delivered excellent customer service by addressing and resolving queries.
- Maximised sales, advising customers of promotions and sales.
- Arranged display case with appealing presentation to maximise sales.
- Maintained accurate product data in inventory management systems.
- Maintained store cleanliness with detailed checklists and periodic inspections.
Senior sales supervisor
Heron Foods
Warrington, Cheshire
11.2017 - 04.2019
- Processed payments swiftly for improved customer experience.
- Coordinated with team members for smooth shift transitions.
- Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
- Maintained accurate records to track cash handling activities.
- Led comprehensive Senior Sales training for 3 staff members.
- Maintained store cleanliness with detailed checklists and periodic inspections.
Independent sales agent
Fortitude Plethora
Manchester, Manchester
01.2018 - 02.2018
- Drove sales and acquired new customers on behalf of TalkTalk Communications ltd.
- Set up customer payments and set up direct debits for long-term service contracts.
- Trained in sales pitches and confidence to drive sales.
- Communicated with over 300 potential customers daily
Education
A-Levels - Art and Design (specialising in photography)
Priestley College
Warrington 09.2014 - 07.2016
GCSEs - 12 GCSE's
Culcheth High School
Warrington 09.2010 - 07.2013
Skills
- Inventory Management Software (IMS) proficiency
- Outstanding customer service
- Self-motivated
- IT knowledge
Websites
Affiliations
- Gaming
- Web development
- learning software development
- Photography
Certification
Currently working through Freecodecamp's responsive web design certification
Currently working through Freecodecamp's Foundational C# with Microsoft.Timeline
Retail sales advisor
The E-cig Store
04.2019 - 11.2024
Independent sales agent
Fortitude Plethora
01.2018 - 02.2018
Senior sales supervisor
Heron Foods
11.2017 - 04.2019
A-Levels - Art and Design (specialising in photography)
Priestley College
09.2014 - 07.2016
GCSEs - 12 GCSE's
Culcheth High School
09.2010 - 07.2013
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