Summary
Overview
Work History
Education
Skills
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Affiliations
Certification
Timeline
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Jacques Laycock

Sale,Manchester

Summary

Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Eager for a career change into the IT industry with a passion for creating projects. Highly motivated to gain knowledge within the IT industry, currently learning HTML, C# and Python coding languages with a huge interest in computers, having built personal computers.

Ensuring spare time is used effectively, increasing IT knowledge, working through online courses and creating a website for a family members business use.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Retail sales advisor

The E-cig Store
Altrincham, Manchester
04.2019 - 11.2024
  • Delivered excellent customer service by addressing and resolving queries.
  • Maximised sales, advising customers of promotions and sales.
  • Arranged display case with appealing presentation to maximise sales.
  • Maintained accurate product data in inventory management systems.
  • Maintained store cleanliness with detailed checklists and periodic inspections.

Senior sales supervisor

Heron Foods
Warrington, Cheshire
11.2017 - 04.2019
  • Processed payments swiftly for improved customer experience.
  • Coordinated with team members for smooth shift transitions.
  • Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
  • Maintained accurate records to track cash handling activities.
  • Led comprehensive Senior Sales training for 3 staff members.
  • Maintained store cleanliness with detailed checklists and periodic inspections.

Independent sales agent

Fortitude Plethora
Manchester, Manchester
01.2018 - 02.2018
  • Drove sales and acquired new customers on behalf of TalkTalk Communications ltd.
  • Set up customer payments and set up direct debits for long-term service contracts.
  • Trained in sales pitches and confidence to drive sales.
  • Communicated with over 300 potential customers daily

Education

A-Levels - Art and Design (specialising in photography)

Priestley College
Warrington
09.2014 - 07.2016

GCSEs - 12 GCSE's

Culcheth High School
Warrington
09.2010 - 07.2013

Skills

  • Inventory Management Software (IMS) proficiency
  • Outstanding customer service
  • Self-motivated
  • IT knowledge

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Affiliations

  • Gaming
  • Web development
  • learning software development
  • Photography

Certification

Currently working through Freecodecamp's responsive web design certification

Currently working through Freecodecamp's Foundational C# with Microsoft.

Timeline

Retail sales advisor

The E-cig Store
04.2019 - 11.2024

Independent sales agent

Fortitude Plethora
01.2018 - 02.2018

Senior sales supervisor

Heron Foods
11.2017 - 04.2019

A-Levels - Art and Design (specialising in photography)

Priestley College
09.2014 - 07.2016

GCSEs - 12 GCSE's

Culcheth High School
09.2010 - 07.2013

Currently working through Freecodecamp's responsive web design certification

Currently working through Freecodecamp's Foundational C# with Microsoft.
Jacques Laycock