Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Henry Gomer

Summary

Enthusiastic Retail Sales Advisor known for building strong customer relationships and driving sales. Consistently improved store presentation and increased customer satisfaction through attentive service and product knowledge in the Golf industry. Skilled in team environments as well as working independently when needed to meet targets.

Overview

2
2
years of professional experience

Work history

Retail sales advisor

American Golf
Edinburgh
2025.08 - Current
  • Provided custom club fitting services across all major manufacturers.
  • Kept up-to-date with product features to provide accurate information to help influence purchase decisions across all golf product types.
  • Upselling single-item purchases with relevant additional purchases, such as a torque wrench for a new driver or a towel with a new cart bag.
  • Built rapport with new and existing customers to boost customer retention.
  • Promoted customer loyalty scheme at checkout.
  • Resolved customer complaints and returns to their satisfaction, including handling warranty repairs and replacements with the relevant manufacturers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Maintained an orderly store to provide customers with a pleasant shopping experience.

Food Store Operations

Marks & Spencer
Edinburgh
2024.09 - 2025.08
  • Unloaded and organised large food deliveries.
  • Maintained strict food safety measures, including managing fridge/freezer temperature systems, conducting investigations if food was seen at risk of becoming spoiled.
  • Facilitating maintenance by contacting the estates team and accurately relaying the needed work, such as pest control or refrigerator maintenance.
  • Conducting weekly fire safety checks through alarm testing and recording of extinguisher expiry dates.
  • Learned stockroom management skills, such as stock rotation, so that older stock was worked onto the shelves first, which was especially important during peak times like Christmas and Easter.
  • Organised shelving units to allow for changes in stock volume and types.
  • Support shop floor colleagues when the store was short-staffed, by helping at the tills or helping to fill shelves.

Education

Bachelor of Arts - Criminology

Durham University
Durham
/2020 - /2024

A-Levels - Business Studies

Bede's Senior School
Hailsham, East Sussex
/2018 - /2020

A-Levels - Geography

Bede's Senior School
Hailsham, East Sussex
/2018 - /2020

A-Levels - Economics

Bede's Senior School
Hailsham, East Sussex
/2018 - /2020

GCSEs - Maths and English

Bede's Senior School
Hailsham, East Sussex
/2015 - /2018

Skills

  • Confidence in selling
  • Sales target achieving
  • Technical product information
  • Store presentation techniques
  • Order processing
  • Outstanding customer service

Affiliations

  • Golf
  • Football
  • Hiking
  • Skiing
  • Full clean Driving License

References

References available upon request.

Timeline

Retail sales advisor

American Golf
2025.08 - Current

Food Store Operations

Marks & Spencer
2024.09 - 2025.08

Bachelor of Arts - Criminology

Durham University
/2020 - /2024

A-Levels - Business Studies

Bede's Senior School
/2018 - /2020

A-Levels - Geography

Bede's Senior School
/2018 - /2020

A-Levels - Economics

Bede's Senior School
/2018 - /2020

GCSEs - Maths and English

Bede's Senior School
/2015 - /2018
Henry Gomer