CHARLE MCLEAN GANIGAN
LONDON
Summary
Driven professional with background in sales, customer service, and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company. Reliable sales associate with strengths in till and cash management, training, and customer service. Friendly, knowledgeable, and hard-working team player. Proven success in satisfying sales objectives and customers.
Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Very knowledgeable about database software, including SQL Database.
Also have understanding of programming languages; Java. Also have extensive knowledge of software development.
Overview
5
5
years of professional experience
Work history
Retail sales advisor
H&M
London
06.2024 - Current
- Increased customer satisfaction by providing excellent service.
- Enhanced in-store environment with regular cleaning and maintenance tasks.
- Processed payments, ensuring an efficient check-out process.
- Managed merchandise returns, enhancing customer trust and loyalty.
- Maintained high standards of visual merchandising to attract customers.
- Advised on current sales promotions with effective communication skills.
- Operated till accurately, maintaining financial integrity of the shop floor.
- Followed company policies while handling transactions, promoting professionalism and adherence to rules.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Handled customer queries promptly, which resulted in an improved customer experience.
- Worked collaboratively with team members, improving overall store performance.
Internship trainee
Invest Own Realty Corp
Las Pinas, Philippines
08.2019 - 02.2020
- Increased team productivity by taking diligent meeting minutes.
- Ensured timely project completion for customer satisfaction.
- Solve complex problems with effective teamwork and communication skills.
- Conducted in-depth market research to understand consumer behaviour.
- Developed creative graphic designs for clients.
- Edited editorial photographs for clients.
- Improved lift for existing packages across several lines of business.
- Developed visuals for internet layouts.
Education
BS ELECTRONICS ENGINEERING - Computer Hardware, Communication Systems, Power Electronics
Rizal Technological University
Philippines 2011 - 2014
Skills
- Problem-solving
- Communication skills
- Knowledge of [Software]
- SQL database maintenance
- Database analytics
- Database management software
- Time management
- Product knowledge
- Complaint resolution
- Payment processing
- Customer Service
- Sales expertise
Affiliations
- Basketball, Online Games and Karaoke.
Timeline
Retail sales advisor
H&M
06.2024 - Current
Internship trainee
Invest Own Realty Corp
08.2019 - 02.2020
BS ELECTRONICS ENGINEERING - Computer Hardware, Communication Systems, Power Electronics
Rizal Technological University
2011 - 2014
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