Summary
Overview
Work history
Education
Languages
Timeline
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JACQUELINE FRAY

crawley

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging all rounder with ability to articulate and help customers . Excellent issue resolution and customer service skills.

Overview

23
23
years of professional experience
10
10
years of post-secondary education

Work history

Front of house team member

Premier Inn Hotel
crawley, West Sussex
08.2023 - 12.2023
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Sales and events skills
  • Strong organisation skills
  • Excellent attention to detail
  • Ability to manage time
  • Smart apperance
  • Bar work
  • Restaurant work

Senior business travel consultant

Various
London, City of London
03.2001 - 07.2023
  • Collected £ in deposits and balances daily with zero error.
  • Strengthened relationships with key clients through multi-channel engagement, boosting retention by travel trends through industry conferences and events.
  • Facilitated continuity of service by maintaining accurate records in Galileo , Amadeus , Sabre GDS.
  • Customer service
  • Attention to detail / organisation skill
  • Dealing with delays and cancellations
  • Booking hotels, meeting room, booking flights, rail, car hire, visas , passports, You name it with travel types of travel I covered this
  • Administration side and ticket issue , confirmation
  • The client would call with the request and I would take the worry away from them and organise everything

Education

GCSEs and A-levels - Sociology, Geography, History

Farringtons School
Chislehurst
09.1982 - 05.1991

BTEC NATIONAL DIPLOMA - TRAVEL TOURISM HOTEL MANAGEMENT

South London College
Bromley
09.1991 - 05.1993

Languages

English
Native
Spanish
Beginner (A1)
French
Beginner (A1)
Mandarin
Beginner

Timeline

Front of house team member

Premier Inn Hotel
08.2023 - 12.2023

Senior business travel consultant

Various
03.2001 - 07.2023

BTEC NATIONAL DIPLOMA - TRAVEL TOURISM HOTEL MANAGEMENT

South London College
09.1991 - 05.1993

GCSEs and A-levels - Sociology, Geography, History

Farringtons School
09.1982 - 05.1991

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JACQUELINE FRAY