Jacob Ude
London,London
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong time management and problem-solving abilities, ensuring timely resolution of complex customer issues. Eager to contribute to a positive team dynamic and enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Tesco
London
07.2023 - Current
- Delivered friendly, attentive service by promptly responding to customer enquiries and efficiently processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Processed payments while maintaining store appearance to enhance customer shopping experience.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Stocked and rotated inventory to ensure product freshness and availability.
Warehouse / Logistics / Distribution Customer Service Coordinator
Addison Lee
London
01.2019 - 07.2023
- Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty (via phone, email & in-person)
- Processed & packed parcels in the warehouse to ensure they were ready for dispatch on time
- Assigned couriers for package pickups from clients
- Employed Microsoft Excel to monitor and record all deliveries
Education
Security Industry Authority (SIA)
London, ENGSkills
- Customer service
- Complaint resolution
- Problem solving
- Time management
- Communication skills
- Relationship building
- Professional demeanour
- Computer literacy
Languages
English
Custom Section
- Exceptional organisation and problem solving skills
- Effective team player but able to work independently
- Experience working under pressure
- Good ability to use initiative
- Experience in customer service
Timeline
Customer Service Assistant
Tesco
07.2023 - Current
Warehouse / Logistics / Distribution Customer Service Coordinator
Addison Lee
01.2019 - 07.2023
Security Industry Authority (SIA)