Jacob Townsend
stamford,lincolnshire
Summary
Detail-oriented professional with expertise in inventory management, liquor laws compliance, and health and safety regulations. Demonstrates strong multitasking aptitude, effective communication skills, and proficiency in till balancing and espresso machine operation. Adept at strategic planning to optimise operations while ensuring adherence to regulatory standards. Committed to delivering exceptional service and operational efficiency in dynamic environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Waiter / bartender
Burghley Park Golf club
Stamford, Lincolnshire
03.2024 - Current
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Advised on food and drink choices based on customer preferences.
- Kept tables clear of used crockery, glassware and cutlery.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Managed cash register effectively, ensuring accurate transaction processing.
- Served food promptly, resulting in improved customer satisfaction.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Polished glasses and cutlery to pristine standards.
Waiter
Candlesticks Hotel and Restaurant
Stamford, Lincolnshire
03.2023 - 03.2024
- Memorised complete menu and offered guests knowledgeable suggestions.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Helped reduce waiting times by swiftly clearing tables after use.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Swept and mopped kitchen during and after shifts to maintain cleanliness.
- Undertook regular deep-cleaning tasks, resulting in an immaculate work area.
- Maintained clean and safe environment to adhere to sanitation and safety guidelines.
Pot and pan washer
Bertie arms
Uffington, Lincolnshire
09.2022 - 03.2023
- Maintained utensils, knives and kitchen equipment.
- Maintained clean and safe environment to adhere to sanitation and safety guidelines.
- Used kitchen equipment as instructed and to safety protocols.
- Operated commercial utensil washers and cutlery dryers.
- Sterilised all used pots and pans for prevention of bacterial growth.
Education
GCSEs - All subjects
Bourne Grammar school
Bourne, Lincolnshire 09.2019 - 06.2024
Skills
- Multitasking aptitude
- Inventory management
- Liquor laws compliance
- Till balancing
- Effective communication
- Health and Safety regulations
- Strategic planning
- Espresso machine operating
Affiliations
- football
- golf
- gym
Timeline
Waiter / bartender
Burghley Park Golf club
03.2024 - Current
Waiter
Candlesticks Hotel and Restaurant
03.2023 - 03.2024
Pot and pan washer
Bertie arms
09.2022 - 03.2023
GCSEs - All subjects
Bourne Grammar school
09.2019 - 06.2024
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