Lilly Egan -Simpson
Meltham,United Kingdom
Summary
Dedicated professional with a strong commitment to outstanding customer service and food hygiene compliance. Demonstrates excellent work ethic, punctuality, and an ability to handle customers professionally while anticipating their needs. Possesses high energy levels, an entertaining personality, and strong communication skills that enhance customer interactions. Skilled in multitasking, cash handling, and maintaining a hygienic and clean environment. Career goals include further developing organisational skills and personal resilience to excel in dynamic and challenging work.
Friendly and approachable, offering strong background in customer service with keen attention to detail and exceptional communication skills. Knowledgeable about creating welcoming atmospheres and ensuring patrons receive top-notch service. Ready to use and develop teamwork, multitasking, and problem-solving skills in a working role.
Overview
3
3
years of professional experience
Work history
Waiter bartender
The Foresters Arms
Upper Cumberworth, Kirklees
2024.09 - Current
- Delivered high-quality service to customers, resulting in repeat business.
- Greeted and seated guests warmly, creating inviting ambience right from their entrance into the venue.
- Resolved customer complaints efficiently, maintaining positive dining atmosphere.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Contributed towards team goals through effective collaboration with colleagues.
- Took orders accurately whilst multitasking efficiently under pressure.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Enhanced customer experience by providing excellent service and product knowledge.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
Bakery shop assistant
Bread & Butter
Scissett, Kirklees
2023.01 - 2024.03
- Maintained clean and hygienic work environment for health safety.
- Contributed ideas for new bakery items that were well-received by customers.
- Provided friendly, engaging customer service with a smile.
- Organised daily stock checks to avoid running out of popular items.
- Collaborated effectively with team members, fostering positive work environments.
- Helped maintain bakery displays, enhancing store aesthetics.
- Assisted customers with enquiries about products, improving overall shopping experience.
- Demonstrated excellent product knowledge to boost sales.
- Ensured customer satisfaction by providing exceptional service.
Manchester City Football Club
Work Experience in Business, HR, and Marketing
Manchester, Etihad Stadium
2025.04 - 2025.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Oversaw daily operations to achieve high productivity levels.
Education
Bachelor of Arts - Business Management
University Academy 92 (UA92)
Manchester 2025.09 -
A-Levels -
Barnsley Sixth Form Collage
Barnsley 2023.09 - 2025.05
GCSEs -
Kings Inter High
London 2018.09 - 2023.07
Skills
- Excellent work ethic
- Hygienic and Clean
- Punctual
- High energy level
- Positive attitude to work
- Handling customers professionally
- Customer needs anticipation
- Multitasking aptitude
- Personal resilience
- Cash handling
- Outstanding customer service
- Food hygiene compliance
- Strong communication
- Entertaining personality
- Organisational skills
Affiliations
- Fitness and Health
- Acting and Drama Classes - Attended Classes since i was five
- (Represented by SCREAM Management Talent Agency)
- Music and Concerts
- Fashion and Beauty
- Travel and Exploring
Timeline
Bachelor of Arts - Business Management
University Academy 92 (UA92)
2025.09 -
Manchester City Football Club
Work Experience in Business, HR, and Marketing
2025.04 - 2025.04
Waiter bartender
The Foresters Arms
2024.09 - Current
A-Levels -
Barnsley Sixth Form Collage
2023.09 - 2025.05
Bakery shop assistant
Bread & Butter
2023.01 - 2024.03
GCSEs -
Kings Inter High
2018.09 - 2023.07