Michal Latusek
Penrith,Cumbria
Summary
Dynamic professional with a high energy level and exceptional multitasking aptitude, demonstrating strong salesmanship and service orientation. Known for being organised and reliable, with a proven ability to maintain composure under pressure while ensuring health regulatory compliance. Skilled in diplomatic conflict resolution and suggestive selling, aiming to leverage these competencies towards achieving excellence in further roles.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Waiter/ Bartender
Bella Italia
Penrith, Cumbria
03.2024 - Current
- Provided exceptional customer service by anticipating needs and ensuring satisfaction throughout dining experience.
- Prepared and served a variety of beverages while maintaining cleanliness and organisation of bar area.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders to guests.
- Maintained knowledge of menu items and daily specials to effectively answer customer inquiries and make recommendations.
- Handled cash and card transactions accurately while balancing till at end of shifts.
- Assisted in training new team members on service standards and operational procedures to promote efficiency.
- Resolved customer complaints professionally, ensuring prompt action to enhance overall guest experience.
- Participated in regular team meetings to discuss performance and share ideas for improving service delivery.
- Maintained professional demeanour during peak hours to ensure smooth operations.
Education
T-Level - Mechanical Engineering design and development
Kendal College
Kendal 09.2024 - 07.2026
Skills
- High energy level
- Multitasking aptitude
- Salesmanship
- Organised and reliable
- Service orientation
- Suggestive selling
- Composure under pressure
- Health regulatory compliance
- Diplomatic conflict resolution
Affiliations
- Downhill Mountain biking, Specialist Bike repair and servicing, Trail building
Languages
Polish
Fluent
References
References available upon request.
Passion
Ever since I was a young lad I've always loved any type of problem solving weather it be a simple jigsaw puzzle, building Lego or more recently diagnosing and repairing anything on my Mountain bike. I've also always had a love for cars and motorsport loving to watch racing, understanding through YouTube how cars actually work and the history behind the innovation behind them.
Timeline
T-Level - Mechanical Engineering design and development
Kendal College
09.2024 - 07.2026
Waiter/ Bartender
Bella Italia
03.2024 - Current