Jacob Ellison

After roughly a year and a half as a crew trainer I climbed my way up the ladder by going through all the required E-Learning for the Floor Manager position. Here I took on many extra responsibilities and also took a first aid at work course paid for by the company in which I passed. The following list contains all skills and experience I have learned so far at H&S Restaurants.

• Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
• Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
• Motivated and led team members to consistently exceed store sales targets.
• Enforced service standards to maintain establishment reputation for excellence.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
• Trained staff members, leading by example to consistently elevate store standards.
• Delegated tasks based team members' strengths to improve productivity and quality of work.
• Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
• Served customers to drive sales and deliver top-quality experiences.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Increased customer satisfaction by resolving issues.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed opening and closing procedures, including product replenishment.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Delivered tailored assistance to customers with disabilities.

I started working with H&S Restaurants at the end of 2021 as a crew member on a 90 day probationary period, in this period I exceeded my managers expectations and at the end of it they made the decision to promote me to Crew Trainer. As a Crew Trainer I took on the extra responsibilities of dealing with training all crew members, updating their training, ensuring everyone was meeting expectations on shift and also ensuring all stations were kept up to standard. All the skills and experience I learnt here will be listed under my Floor Manager work history.

Grandad Jim is a family business ran by my mother and step-father. I began working here at 13 working after school and during the weekend. At first my responsibilities were primarily cleanliness and stock, but as I got more confident around customers I began to serve them, it was here where I built up my people skills and confidence around others.