Enrico Vitale
London,London
Summary
Experienced Floor Manager adept at leading high-achieving teams in the retail industry. Proficient in task delegation and workflow coordination to optimize productivity. Skilled in delivering constructive feedback for team improvement and fostering professional growth. Demonstrated expertise in strategic planning and operations management. A proven track record of successfully overseeing business operations, encompassing budgeting, staffing, and marketing. Accomplished in driving customer satisfaction and revenue growth through proactive strategies and daily management. Enthusiastic management professional with a history of effectively supervising staff and assembling high-performing teams. Established a strong record of achieving sales targets through performance monitoring and coaching in effective sales techniques. Proficient in resolving complex issues and implementing proactive operational enhancements. Adaptable and agile team leader with an impressive work history, a motivating leadership style, and a positive demeanor.
Skilled in employee training and leveraging structured approaches for daily planning, scheduling, and exceptional customer service. Forward-thinking and industrious with a diplomatic communication style aimed at maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents in team building, leadership, and motivation. Possesses excellent customer relations skills and the ability to build lasting relationships. Proficient in making independent decisions and exercising sound judgment to drive company success. Committed to utilizing training, monitoring, and morale-building techniques to enhance employee engagement and boost performance. Collaborative leader dedicated to fostering an inclusive and empowering work culture through partnerships with colleagues. Known for strengths in cultivating and maintaining relationships with a diverse range of stakeholders in fast-paced, dynamic environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Floor Manager
Galvin at Windows Restaurant , London Hilton
London , United Kingdom
2022.11 - Current
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Delegated tasks based on team members' strengths to improve productivity and quality of work
- Reconciled cash takings, card statements, and receipts after each shift, noting and rectifying discrepancies.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes
- Supervised 20 cross-functional team members to maintain high standards of customer service.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities.
- Lead pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Planned logistical operations for safe transportation, storage, and sale of goods.
- Enforced service standards to maintain the establishment's reputation for excellence.
- Compare supplier risks to make balanced, strategic purchasing choices.
- I oversaw business staffing and training, building a successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities, and business finances.
- Performed various store operations, including opening and closing procedures, product display management, and budget control.
- Motivated and led team members to consistently exceed store sales targets.
Restaurant Supervisor
Galvin at Windows , London Hilton
London , United Kingdom
2022.04 - 2022.11
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- I attended regular training to obtain and update food safety certificates.
- Coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.
- Boosted sales through targeted product training and an upselling strategy
- Gained experience in all restaurant activities, including waiting, bar, and front of house.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Encourage feedback from restaurant customers using insights to implement positive process changes.
- Conducted training sessions with staff in the POS system and restaurant best practices, improving workforce talent and efficiency.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Provided administrative support to upper management through inventory reporting and budget governance.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations, skillfully resolving incidents to maintain the satisfaction of involved parties.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Head Waiter
Galvin at Windows , London Hilton
London , United Kingdom
2019.01 - 2022.04
- Delivered quality service by providing a warm and welcoming environment.
- I worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Organized seating for groups and guests with special needs.
- Liaise with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Upsell sides and beverages to increase restaurant revenue.
- Processed payments and reduced customer wait times.
- Promptly clear and set tables to minimize wait times.
- Promoted health and safety by reporting workplace risks for resolution.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarization.
- Prepare cutlery and napkins to pristine standards.
- Served food to guests at proper temperatures by bringing items to the table immediately.
- Tracked tables throughout meals to identify further sales opportunities.
- I followed checklists for shift start and end to help with smooth transitions.
Head Waiter
One Love by Fred Sirieix and Andy Oliver
London , United Kingdom
2020.08 - 2020.09
- Delivered quality service by providing a warm and welcoming environment.
- I worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Organized seating for groups and guests with special needs.
- Maximize covers by monitoring the dining room for seating availability.
- Liaise with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Upsell sides and beverages to increase restaurant revenue.
- Processed payments and reduced customer wait times.
- Promptly clear and set tables to minimize wait times.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarization.
- Prepare cutlery and napkins to pristine standards.
- Served food to guests at proper temperatures by bringing items to the table immediately.
- Tracked tables throughout meals to identify further sales opportunities.
Head Waiter
The Biltmore Mayfair, LXR Hotels & Resorts
London , United Kingdom
2020.05 - 2020.06
- Delivered quality service by providing a warm and welcoming environment.
- I worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Organized seating for groups and guests with special needs.
- Maximize covers by monitoring the dining room for seating availability.
- Liaise with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Processed payments and reduced customer wait times.
- Promptly clear and set tables to minimize wait times.
- Prepare cutlery and napkins to pristine standards.
- Served food to guests at proper temperatures by bringing items to the table immediately.
- Tracked tables throughout meals to identify further sales opportunities.
Chef De Rang
Galvin at Windows ,London Hilton
London , United Kingdom
2018.02 - 2019.01
- Greeted and seated guests on arrival in line with company standards and procedures.
- I owned and oversaw the consistent delivery of exceptional customer service within the 200+ cover restaurant section.
- Served guests with an understanding of current trends in F&B, wines, and spirits.
- managed a fine dining experience for an average of 11 tables to guarantee high levels of customer satisfaction.
- Cleaned, sanitized, and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergies and dietary issues.
- Opened, poured, and served alcoholic and non-alcoholic beverages.
- Managed timing standards in food deliveries to minimize delays.
- I attended to customer needs and queries relating to allergies and special dietary requirements.
Waiter
Galvin at Windows, London Hilton
London , United Kingdom
2017.01 - 2018.01
- Warmly greet guests upon arrival to create a welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitized, and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Delivered food and drinks from the kitchen to the respective tables to meet timely expectations.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Managed timing standards for food deliveries to minimize delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Restaurant Manager
Reginella
Napoli , Italy
2012.01 - 2016.11
- Improved front-of-house (FOH) staff productivity by elevating greeting and seating processes.
- recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- analyzed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Conducted health, safety, and sanitation process evaluations, immediately identifying and remedying violations.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Quickly identified problem situations, skillfully resolving incidents to maintain the satisfaction of involved parties.
- Purchased the required quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Established a safe and secure dining environment with strong sanitation standards.
- Developed, implemented, and communicated business plans to promote profitable food and beverage sales.
- Cultivated a positive working and dining environment for up to 400+ guests.
Education
GCSEs - Hospitality
I.P.S.A.R.T.''R. Drengot"
Aversa ,Italy 2008.09 - 2012.06
Skills
- Staff activity management
- Incident management processes
- Pre-shift briefings
- Point-of-sale system operation
- Supplier relations
- Just In Time stock control
- Task delegation
- Relationship management
- Multilingual
- Time management
- Problem-solving
- Communication skills
- Customer-focused
- Leadership
Languages
Italian
Native
English
Fluent
Certification
- WSET Level 1,2021
- WSET Level 2,2023
- Lead 1, Harvard School,2022
- Lead 2, Harvard School,2023
Timeline
Floor Manager
Galvin at Windows Restaurant , London Hilton
2022.11 - Current
Restaurant Supervisor
Galvin at Windows , London Hilton
2022.04 - 2022.11
Head Waiter
One Love by Fred Sirieix and Andy Oliver
2020.08 - 2020.09
Head Waiter
The Biltmore Mayfair, LXR Hotels & Resorts
2020.05 - 2020.06
Head Waiter
Galvin at Windows , London Hilton
2019.01 - 2022.04
Chef De Rang
Galvin at Windows ,London Hilton
2018.02 - 2019.01
Waiter
Galvin at Windows, London Hilton
2017.01 - 2018.01
Restaurant Manager
Reginella
2012.01 - 2016.11
GCSEs - Hospitality
I.P.S.A.R.T.''R. Drengot"
2008.09 - 2012.06
- WSET Level 1,2021
- WSET Level 2,2023
- Lead 1, Harvard School,2022
- Lead 2, Harvard School,2023
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