Summary
Overview
Work history
Skills
Timeline
Generic

Kelly Mcgrattan

Glasgow ,Scotland

Summary

Charismatic retail leader versed in product placement and merchandising. Guides merchandising efforts with decisive leadership and strategic product placement. Supports sales growth and cultivates memorable shopping experiences. Decisive Floor Manager equipped to lead high-performing teams in retail environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and promote professional development. Driven retail worker skilled in monitoring sales floor cleanliness and merchandising. Leads by example and possesses strong record of reliable performance and motivating leadership. Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Industrious Floor Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with [Number]-year demonstrated record of success in [Industry]. Pursuing new professional challenges and growth opportunities.

Overview

18
18
years of professional experience

Work history

Floor manager

River island
Glasgow
04.2025 - Current
  • Oversaw staff performance reviews for improved productivity.
  • Achieved smoother workflow with effective staff management.
  • Ensured adherence to company policies by all team members maintaining a professional retail environment.
  • Coordinated team schedules for optimal store coverage.
  • Managed daily store operations to increase efficiency.
  • Ensured visual merchandising standards were maintained for an appealing shopfront.
  • Assisted in stock take procedures, minimising discrepancies and errors.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
  • Addressed customer queries, improving overall satisfaction.
  • Trained new employees, elevating team performance levels.
  • Implemented health and safety regulations for safer workspace.
  • Handled cash transactions efficiently reducing wait times at checkouts.
  • Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Managed team of 20 employees providing ongoing training and guidance to maximise potential.
  • Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Created seasonal sales plans with varying stock and promotional strategies.

Commercial manager

River island
Glasgow
10.2024 - Current
  • Ensured compliance with regulatory guidelines to avoid legal issues.
  • Conducted comprehensive market research for informed decision-making.
  • Led cross-functional team to meet organisational goals.
  • Maintained high-level knowledge of industry trends and competitor activities.
  • Implemented cost-reduction initiatives, maximising profitability.
  • Managed commercial risks by implementing strategic plans.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Delivered exceptional staff performance through training and mentoring of 40 employees.
  • Analysed sales reports to identify trends and update strategies.
  • Managed team of 40 staff, driving performance with motivational strategies to exceed sales targets.

Floor manager

River island
Glasgow, Scotland
11.2007 - Current
  • Motivated and led team members to consistently exceed store sales targets.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Reviewed sales reports, leveraging insights to optimise sales opportunities and increase revenue.
  • Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Supervised [Number] cross-functional team members to maintain high standards of customer service.
  • Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
  • Collaborated with management on recruitment, financial and training issues.
  • Managed team of [Number] employees, providing ongoing training and guidance to maximise potential.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Equipped teams with high-quality working environment, supplies and equipment.
  • Evaluated products to select mix meeting current customer demand.
  • Leveraged strong working knowledge of products and systems within [Type] industry.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Researched and applied proven marketing techniques to drive sales.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Skills

  • Task delegation
  • Balance reconciliation
  • Objection management
  • Strategic rostering
  • Store management
  • Pre-shift briefings
  • Just In Time stock control
  • Staff rota management
  • Visual merchandising
  • Staff activity management
  • Incident management processes
  • Relationship management
  • Promotional activity analysis

Timeline

Floor manager

River island
04.2025 - Current

Commercial manager

River island
10.2024 - Current

Floor manager

River island
11.2007 - Current

Similar Profiles

Create profile
Kelly Mcgrattan