Summary
Overview
Work history
Skills
Languages
Timeline
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Mihaela Militaru

London,United Kingdom

Summary

Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimising staff performance. Skilled in managing daily activities, ensuring compliance with health and safety regulations, and enhancing dining experiences through effective team leadership. Capable of driving operational efficiency and fostering collaborative work environment.

Overview

6
6
years of professional experience

Work history

Floor Manager

The Campaner
London, United Kingdom
03.2024 - 02.2025
  • Oversaw staff performance reviews for improved productivity.
  • Developed weekly work schedules, ensuring full coverage during peak hours.
  • Tracked inventory levels regularly to prevent shortages or excesses.
  • Conducted interviews and hired competent restaurant staff, enhancing overall productivity.
  • Managed reservations efficiently to avoid overbooking or underutilisation of space.
  • Monitored cash handling procedures, reducing discrepancies in financial reports.
  • Assisted waitstaff during busy periods, helping maintain swift service delivery.
  • Led team to constantly achieve daily restaurant KPIs through ongoing coaching and mentoring.

Floor Supervisor

Tozi Grand Cafe
London, United Kingdom
10.2022 - 03.2024
  • Managed stock control to reduce wastage and improve efficiency.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Assisted in recruitment processes to build reliable and competent workforce.
  • Collaborated with management on strategic planning for seasonal sales events.
  • Provided support to staff members, resolving issues promptly.
  • Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
  • Utilised Fourth to maintain payroll for 15 restaurant staff members.

Floor Supervisor

Caldesi in Marylebone
London, United Kingdom
04.2020 - 10.2022
  • Maintained company standards with regular quality checks.
  • Led team meetings for clearer communication and task delegation.
  • Improved team morale by implementing positive feedback system.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Delegated tasks effectively, maximising employee skill utilisation.
  • Maintained clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
  • Liaised between management and staff for better transparency and trust-building.

Waitress

Caldesi in Marylebone
London, United Kingdom
01.2019 - 04.2020
  • Managed table settings for enhanced dining experience.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Maintained clean and organised dining area for customer comfort.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Skills

  • Pre-shift briefings
  • Store management
  • Task delegation
  • Point Of Sale system operation
  • Staff rota management
  • Staff activity management
  • Relationship management
  • Organisational development
  • Resource optimisation
  • Managing employee matters
  • Sales forecasting
  • Service orientation
  • Customer relationship building
  • Time efficiency

Languages

English
Fluent
Italian
Fluent
Romanian
Native
Spanish
Elementary

Timeline

Floor Manager

The Campaner
03.2024 - 02.2025

Floor Supervisor

Tozi Grand Cafe
10.2022 - 03.2024

Floor Supervisor

Caldesi in Marylebone
04.2020 - 10.2022

Waitress

Caldesi in Marylebone
01.2019 - 04.2020

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Mihaela Militaru