Summary
Overview
Work History
Education
Skills
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Affiliations
Accomplishments
References
Timeline
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JACK WILLIAM WARNER

JACK WILLIAM WARNER

Kegworth,Leic

Summary

Experienced professional with expertise in service level agreements, contractual negotiation, and high-value project management. Demonstrates a strong track record in financial reporting, health and safety compliance, and dispute resolution procedures. Skilled in contract management with a focus on delivering efficient solutions and maintaining operational excellence. Committed to leveraging expertise to drive successful outcomes in complex projects while ensuring adherence to industry standards and best practices.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

IRM CONTRACT MANAGER

BIFFA LIMITED
Nottingham
01.2022 - 03.2025
  • Within my role as a IRM (Integrated Resource Management) Contract manager, I have the responsibility to look after several accounts, with a portfolio totalling £1.8M
  • I work towards a 10-20% EBIT margin across each individual customer/contract
  • My responsibilities are to ensure we're achieving our EBIT each month by continuously improving individual sites, utilising my supplier portfolio and using my knowledge and expertise of the industry, to maximise profits, whilst offering my customer's cost savings
  • Efficiently resolved contractual disputes, maintaining healthy business relationships
  • Secured competitive pricing from suppliers due to skilful negotiation tactics
  • My other responsibilities are to ensure all health and safety documents, such as SSOW and risk assessments are all up to date and are visible for customer's to review when needed
  • Previously oversaw daily operations and contract management for site teams at the start of my career within IRM
  • Implemented quality control measures, ensuring accuracy in data reporting

SENIOR TRAFFIC DISPATCHER

BIFFA LIMITED
Nottingham
03.2020 - 01.2022
  • Previously worked as a Senior Traffic Dispatcher, as well as my previous responsibilities, my new responsibilities were managing 5 office staff and 37 drivers
  • I allocated my team their workloads correctly and efficiently
  • I implemented driver pods; driver pods consist of 1 office staff to a ratio of approximately 9 drivers
  • Their duty is to liaise with each other to ensure work load is distributed between the team and they communicate effectively
  • Measured on low earner's, customer complaints & wasted journey's, my team was the lowest in the region
  • As the Senior within the team, I oversaw that all problems were resolved effectively and in a timely manner to guarantee the customers' needs were met
  • I was accountable for some administrative tasks including payroll for drivers, planning for bank holiday's, holiday requests from drivers and the motion of QLS
  • Liable for emails from both external and internal customers
  • The handling of PNL reports for the depot
  • During my time as a Senior Traffic Dispatcher, I was part of a 4-million-pound compaction acquisition which expanded the depot and it's profits
  • Assisted in recruitment processes, helping build a reliable team

TRAFFIC DISPATCHER

BIFFA LIMITED
Nottingham
08.2018 - 03.2020
  • As a traffic dispatcher, my responsibilities included providing a professional well-mannered service to each customer over the phone or email, as well as ensuring I have good communication with the customer service team within the business
  • I ensured that all of the trucks are routed as well as resolving any problems that customer's raised
  • Monitored driver whereabouts using GPS tracking systems for accurate updates
  • Fostered positive relationships with drivers and customers for smooth transactions
  • Throughout the day, I completed reports such as unconfirmed validation, net earnings and disposal for the depot
  • Ensured seamless operations by coordinating dispatch schedules
  • As an engagement champion, I organised the social events for the team
  • Managed emergency situations effectively to minimise disruption in services

APPRENTICE TRAFFIC DISPATCHER

BIFFA LIMITED
Nottingham
10.2016 - 08.2018
  • As an Apprentice Traffic Dispatcher, I was very organised when doing my apprenticeship work alongside my day-to-day role, resulting in my receiving a permanent position after my 2 year's as an apprentice
  • Took initiative in learning new techniques, leading to improved performance
  • Strengthened understanding of business operations by actively listening during briefings and trainings
  • Developed practical skills for enhanced productivity through hands-on training
  • Gained proficiency in industry-specific software tools with rigorous practice sessions
  • Undertook additional responsibilities willingly, displaying commitment towards job role

Education

A-Levels - Sports Science

DERBY COLLEGE
Derby
09.2015 - 09.2016

GCSE - Maths, English, PE, Media, Geography, Spanish, BTEC Science

THE LONG EATON SCHOOL
09.2014 - 09.2015

Skills

  • Service level agreements
  • Contractual negotiation
  • Financial reporting
  • Health and Safety Compliance
  • Dispute resolution procedures
  • Contract management
  • High-value project management

Affiliations

  • Amateur Golfer
  • Football
  • Holiday's with my family

Accomplishments

  • MHFA (Mental Health First aider)
  • Level 3 qualified and an ambassador within my business.
  • IOSH (Institution of Occupational Safety and Health).
  • Fire Marshall and an ambassador within my business.
  • First aider.
  • Mates to manager course (IOL).
  • Club Champion at my local golf course.

References

References available upon request.

Timeline

IRM CONTRACT MANAGER

BIFFA LIMITED
01.2022 - 03.2025

SENIOR TRAFFIC DISPATCHER

BIFFA LIMITED
03.2020 - 01.2022

TRAFFIC DISPATCHER

BIFFA LIMITED
08.2018 - 03.2020

APPRENTICE TRAFFIC DISPATCHER

BIFFA LIMITED
10.2016 - 08.2018

A-Levels - Sports Science

DERBY COLLEGE
09.2015 - 09.2016

GCSE - Maths, English, PE, Media, Geography, Spanish, BTEC Science

THE LONG EATON SCHOOL
09.2014 - 09.2015

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