Gurjeet Kaur Chana
Walsall
Summary
Proactive and results-driven professional known for exceptional organisational and negotiation skills, combined with solid foundation in contract management, supplier management and stakeholder relations. Demonstrates strong problem-solving abilities and excels in communication, making it possible to navigate challenging situations effectively. Committed to driving successful project outcomes and delivering value in both contract management and supplier management role.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Contract Manager
BT
Birmingham
2019.11 - Current
- Manage large business contracts to support organisational objectives and foster strategic partnerships.
- Oversaw financial performance of contract to maintain fiscal responsibility and drive profitability.
- Fostered robust customer relationships to ensure satisfaction while fulfilling contractual obligations.
- Ensured accountability for contractual service levels to improve operational efficiency and drive business success.
- Conducted comprehensive risk assessments for contracts to safeguard interests and enhance operational resilience.
- Executed cost-saving initiatives for each contract to maximise financial resources and support organisational sustainability.
- Perform monthly governance reviews of contracts to ensure BT senior management maintains compliance and effective risk management.
- Analysed contract performance against KPI targets to identify financial risks and implement cost initiatives that enhance sales outcomes.
Business Development Manager
BT
Solihull
2019.01 - 2019.11
- Oversaw management of 60-70 business customer accounts to ensure satisfaction and retention.
- Facilitated regular conversations with each customer to ensure satisfaction and address additional product or service requirements.
- Resolved billing queries efficiently to enhance customer clarity and expedite issue resolution.
- Engaged directly with customers to identify operational challenges and streamline business processes.
- Developed engaging marketing materials that amplify customer engagement and strengthen brand visibility.
- Achieved KPI targets through strategic planning and execution.
Supply and Service Controller
Argos
Stafford
2017.01 - 2019.01
- Optimised supplier relationships to ensure compliance with SLAs and KPIs, enhancing operational efficiency.
- Facilitated supplier meetings and reviews to enhance collaboration and strengthen professional relationships.
- Facilitate sharing and reviewing of best practices to enhance service quality and consistency among all suppliers.
- Facilitated performance reviews and one-to-one meetings with direct reports to enhance communication and performance feedback.
- Analysed supplier performance through data assessment to ensure targets are met and drive improvements where necessary.
- Cultivated strong relationships with trading teams to ensure timely resolution of supplier issues.
- Drove set-up processes for new suppliers to ensure alignment with business needs.
- Optimise operational processes to enhance efficiency and adaptability in dynamic environments.
Supply and Service Assistant
Argos
Stafford
2015.08 - 2017.01
- Facilitated resolution of all departmental queries through timely responses to email and telephone communications.
- Oversaw supplier processes, managing order transfers, shipment reports, proof of delivery, and stock availability while escalating issues to supply and service controller as required.
- Provided general administrative assistance to enhance operational efficiency. Updated supplier contact database to ensure accurate communication. Collected customer orders for voice stage and liaised with suppliers for timely deliveries.
- Ensure compliance with agreed SLAs while providing support to supply and service controllers.
Education
Guru Nanak Sikh Secondary School
London 2003.01 - 1 2010
BA Hons - Business and Marketing
Coventry University
Coventry 2010.01 - 1 2013
Skills
- Effective communication
- Time optimization
- Analytical thinking
- Attention to detail
- Service level agreements
- Proactive cost reduction
- Contractual negotiation
- Vendor relationship management
- Client service excellence
REFERENCES
Available Upon Request
Languages
Punjabi
Native
Certification
Commercial & Contract Management (CCM) Certification - Pass
Timeline
Contract Manager
BT
2019.11 - Current
Business Development Manager
BT
2019.01 - 2019.11
Supply and Service Controller
Argos
2017.01 - 2019.01
Supply and Service Assistant
Argos
2015.08 - 2017.01
BA Hons - Business and Marketing
Coventry University
2010.01 - 1 2013
Guru Nanak Sikh Secondary School
2003.01 - 1 2010