Jack Roberts
Kirkby,Knowsley
Summary
A positive team member focused on handling issues both efficiently and with high performance. With an extensive knowledge of IT and GDPR, making sure to always stay courteous and be patient with customers so that a satisfactory outcome can always be achieved.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer service advisor
Serco
Liverpool, Merseyside
2023.12 - 2026.02
- Enhanced brand loyalty, provided excellent service at all times.
- Coordinated with other teams to resolve client problems swiftly.
- Provided detailed information about our services to potential customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Regularly attended meetings to discuss how we could improve service.
- Gained various IT skills as it heavily required the use of computers
- Handled high volume of calls daily for faster issue resolution.
- Responded to difficult situations calmly, gaining the trust of aggrieved customers.
- Guided customers through troubleshooting process with patience and clarity.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Accustomed to de-escalating situations from frustrated clientele.
Education
A-Levels - Maths, Chemistry and Physics
Winstanley College
Wigan 2021.09 - 2023.06
Bachelor of Science - Electrical Engineering
Edge Hill University
Ormskirk 2025.09 -
Skills
- Excellent time management mastery
- Telephone etiquettes
- Customer service
- Microsoft Word and Excel
- Product knowledgeability
- Adaptabile
- Live chat handling
- Extremely patient when needed
- Extensive knowledge of GDPR
- Data entry speed
Affiliations
- Reading
- Excersise
- Fashion/design
Accomplishments
Volunteer at food shelter
References
References available upon request.
Timeline
Bachelor of Science - Electrical Engineering
Edge Hill University
2025.09 -
Customer service advisor
Serco
2023.12 - 2026.02
A-Levels - Maths, Chemistry and Physics
Winstanley College
2021.09 - 2023.06