Kelsey Powell

I was working on a Government Campaign for the warm home discount scheme. I was dealing with highly sensitive information and challenging situations. Some of my duties included,

• Managing complex customer issues to successful resolution.
• Resolving pressing customer issues, ensured repeat business.
• Logged customer complaints accurately, expedited corrective actions effectively.
• Enhanced brand loyalty, provided excellent service at all times.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Built rapport with clients through empathetic handling of concerns.
• Provided detailed information about products and services to potential customers.
• Handled high volume of calls daily for faster issue resolution.
• Expressed care, patience and empathy when handling customer interactions for personalized experience.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• My main duties involved assisting with day to day operations, working efficiently and productively with all team members, demonstrating strong organisational skills and time management skills while managing multiple projects, responded to customer complaints effectively and finding the best way to resolve issues, communicating with customers to offer them the very best products to suit them and their needs, and following up with customers to make sure they are happy with the service they received

• My main duties involved making sure customers had a VIP experience throughout their holiday, Dealing with any in resort issues our customers had and making sure they got resolved ASAP, having a close relationship with the resorts our customers were staying at to build the best experience for the guests, and making changes quickly for customers to make sure they are very satisfied

• My main duties involved learning to quickly adapt to new situations, to be self motivated with a strong sense of personal responsibility, I learned and adapted quickly to knew software and technology, monitored the changes in the insurance industry to keep up to date with the recent laws and regulations, and educated customers on insurance policies and procedures