Chevon Mitchell
Ipswich,Suffolk
Summary
I consider myself to be a dynamic and results driven professional with a proven track record in leveraging excellent communication and strong decision making skills to solve complex problems effectively. Demonstrating exceptional attention to detail and adaptability, ensuring high-quality outcomes in fast-paced environments. Expertise in delegation, coaching, and development fosters both individual and team growth and enhances productivity. Committed to mastering time management to achieve strategic objectives and drive organisational success. My diverse skill set, combined with a genuine passion for fostering individual growth and helping others realize their full potential, makes me a strong candidate for the QA team.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
UK Power Networks
Ipswich, Suffolk
09.2023 - Current
- recognising safety risks throughout customer interactions
- Managed high-volume customer queries simultaneously through effective multitasking.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Enhanced brand loyalty, provided excellent service at all times.
- Built rapport with clients through empathetic handling of concerns.
- Conducted regular safety meetings with staff, boosted morale and productivity levels.
- Summarise weekly BMOCS metrics, presenting updates and enhancing a supportive work culture.
Section Manager
BCM Global
11.2022 - 06.2023
- Dealing with all day-to-day delegation for a team of 9
- KPI review of workflow for teams coaching and development
- Documenting monthly 1-2-1 progression with individuals
- Process reviews
- Client referrals
- Team strategy meetings
- Training
- MI capture
Property Administrator Team Leader
Curtis Banks
05.2021 - 11.2022
- Dealing with our clients with all day-to-day enquiries
- Setting up the day to day working of a team of 9
- Documenting monthly 1-2-1 progression with individuals
- Escalating referrals to occupational health
- Leading team meetings
- Training
- MI capture
Senior Property Administrator
Curtis Banks
10.2020 - 04.2021
- Dealing with our clients with all day-to-day enquiries
- Creating guides and processes
- Workflow sign offs other teams
- Leading team meetings
- Training
- Complaint handling
- MI capture for multiple teams
Assistant Property Administrator/Property Administrator
Curtis Banks
01.2018 - 09.2020
- Dealing with our clients with all day-to-day enquiries
- Training
- Complaint handling
- Phone handling
Sales Assistant/Supervisor
Toolstation
08.2015 - 12.2017
- Providing the highest level of care to ensure maximum customer satisfaction.
- Maintaining housekeeping to the highest standards.
- Providing quick, efficient and reliable service
- Stock management and checking.
- Flexible team member
Environmental Modeller
Re-Pixelated
06.2016 - 11.2016
- Team collaboration
- Providing game ready assets
- Task management
- Extensive research
- Company branding insight
- Play testing
- Critical analysis
- Asset management
- Coordinating business meetings
- Programs used:
- 3DS Max
- Photoshop
- Unity/Jira
- Office Packages
Game Tester
SONY Guerrilla Games
01.2016 - 05.2016
- Play testing projects
- Critical analysis and feedback
Sales Assistant
B&Q
03.2012 - 08.2015
- Providing the highest level of care to ensure maximum customer satisfaction.
- Providing quick, efficient and reliable service
Education
Undergraduate degree - Computer Games Design
University Campus Suffolk
01.2013 - 01.2016
BTEC - IT Communications
Croydon College
01.2010 - 01.2012
Social Studies, Physical Education, Human and Social Biology, English, Maths, Principles of Business
El Dorado East Secondary School
01.2006 - 01.2010
Skills
- Excellent Communication
- Strong decision maker
- Complex problem solver
- Attention to Detail
- Delegation
- Adaptability
- Coaching and Development
- Time management mastery
Certification
- September 2019
- Certificate in Financial Planning level 1
Timeline
Customer Service Advisor
UK Power Networks
09.2023 - Current
Section Manager
BCM Global
11.2022 - 06.2023
Property Administrator Team Leader
Curtis Banks
05.2021 - 11.2022
Senior Property Administrator
Curtis Banks
10.2020 - 04.2021
Assistant Property Administrator/Property Administrator
Curtis Banks
01.2018 - 09.2020
Environmental Modeller
Re-Pixelated
06.2016 - 11.2016
Game Tester
SONY Guerrilla Games
01.2016 - 05.2016
Sales Assistant/Supervisor
Toolstation
08.2015 - 12.2017
Undergraduate degree - Computer Games Design
University Campus Suffolk
01.2013 - 01.2016
Sales Assistant
B&Q
03.2012 - 08.2015
BTEC - IT Communications
Croydon College
01.2010 - 01.2012
Social Studies, Physical Education, Human and Social Biology, English, Maths, Principles of Business
El Dorado East Secondary School
01.2006 - 01.2010