Jack Maher
Drybrook,Gloucestershire
Summary
Customer service advisor with a strong focus on customer satisfaction and effective communication. Demonstrates exceptional patience under pressure and excels in problem-solving and active listening. A collaborative team player committed to delivering results and enhancing customer experiences.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Customer service advisor
Assurant
Mitcheldean, Gloucestershire
2022.04 - 2026.05
- Improved customer satisfaction by promptly addressing queries and complaints.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Handled high volume of calls daily for faster issue resolution.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Sales advisor
Certas Energy
Cheltenham, Gloucestershire
2021.10 - 2022.01
- Boosted brand reputation with demonstration of product knowledge.
- Suggested suitable products to customers for enhanced shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Participated in team meetings contributing valuable ideas for sales improvement.
Education
NVQ Level 2 - Computer Science
Gloucestershire College
Gloucester 2018.09 - 2019.09
NVQ Level 3 - Business Studies
Gloucestershire College
Gloucester 2019.09 - 2021.07
Skills
- Patience under pressure
- Customer focus
- Team player
- Communication
- Problem-solving
- Active listening
Timeline
Customer service advisor
Assurant
2022.04 - 2026.05
Sales advisor
Certas Energy
2021.10 - 2022.01
NVQ Level 3 - Business Studies
Gloucestershire College
2019.09 - 2021.07
NVQ Level 2 - Computer Science
Gloucestershire College
2018.09 - 2019.09