Summary
Overview
Work history
Education
Skills
Timeline
Generic

Abby mollitor

Knutsford,Cheshire East

Summary

I am a dedicated, hard working person who has a lot of experience in a high demand and face paced environment. I have a proven ability to remain calm under pressure, while delivering exceptional communication skills. I have previous experience of forming relationships with customers and other staff to ensure the operation runs smoothly, upholding a high standard of service. I am also a very caring person who is always putting the needs of others first.

Overview

7
7
years of professional experience

Work history

Customer service advisor

Jet2.com
Manchester, Greater Manchester
04.2022 - Current

Working at Jet2 I coordinated with many job roles throughout the airport, to maintain the efficiency and safety of all passengers. I am currently a mentor and have been for the past 2 years, doing this I helped train new staff and support them wherever is necessary. I delivered high-quality customer service in fast-paced and high demand environment. I maintained up to date knowledge and procedures to support the operation. I have gained strong communication skills, problem solving and calmness under pressure to assist in disruptions and any other problems that may appear.

Waitress

The Railway Inn
Mobberley, Cheshire East
01.2019 - 04.2022

Working here I demonstrated excellent memory and communication skills, doing this I accepted and ordered delivery of food, I would also serve customers with an efficient and friendly service, while taking orders and resolving the customer complaints. I used time management to ensure all the customers were pleased and satisfied with what they ordered. I collaborated with staff throughout the work place to provide the best experience.

Education

Certificate of Higher Education - Animal Management

Macclesfield College
Macclesfield, Cheshire East
2020 - 2022

GCSEs -

Knutsford Academy
Knutsford, Cheshire East
2015 - 2020

Skills

Customer service

Working hard under pressure

Remaining calm under pressure

Conflict resolution

Team coordination

Problem Solving

Attention to detail

Empathy

Patience maintaining

The ability to persuade and influence

Driven and resilient



Timeline

Customer service advisor

Jet2.com
04.2022 - Current

Waitress

The Railway Inn
01.2019 - 04.2022

Certificate of Higher Education - Animal Management

Macclesfield College
2020 - 2022

GCSEs -

Knutsford Academy
2015 - 2020
Abby mollitor