Jack Lowder
Filton
Summary
I am a dedicated professional skilled in delivering exceptional customer service and resolving complex issues by going above and beyond. I engage with customers to understand their needs and ensure a swift resolution of inquiries.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Economic crime investigator
Nationwide Building Society
Swindon, Wiltshire
05.2026 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Analysed transactional data to identify fraudulent activities, reducing financial losses for the company.
- Conducted thorough investigations into suspicious account activities, safeguarding customer information.
- Liaised with customers to verify transactions and protect accounts from unauthorised access.
- Conducted thorough investigations into reported cases of fraud, gathering evidence to support findings.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorised transactions.
- Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
Customer Service Advisor
Starling Bank
Cardiff
05.2024 - 05.2026
- As a customer service advisor, I strive to help our customers in way, shape or form. I will always look to go above and beyond. This will include things such as providing the customer with that extra bit of detail that makes their life easier/solve an issue they have in the future.
- I have now been made a part of a pilot program allowing extra permissions and responsibilities. This will now include more investigative and lengthy processes that allow us to help our customers at the first point of contact and I enjoy this because it allows me to feel like I have more control in resolving our customers issues and not having to pass it to other teams.
Claims Handler
Admiral Insurance
Cardiff
10.2023 - 05.2024
- As a claims handler, it is my responsibility to manage multiple claims and the things required to progress these as fast as possible for the customer. My queue can be as much as 1000 tasks but I treat each customer equal. I multitask with taking both calls as well as doing reports in between. I not only deal with my own claims but also other peoples claims and different departments when the queues get long. It is a job that you never know what the next thing is going to be, which is where I think I strive.
Delivery Driver
Tesco
Yeovil
02.2023 - 10.2023
- My role as a driver is to ensure customers shopping reaches them in a timely manner without damaging the goods. I also provide excellent customer service to keep the customer ordering with us. I also safely assess my surroundings at all times to keep myself and other drivers on the road safe.
Bar Staff
Greene King
Yeovil
08.2022 - 01.2023
- My responsibilities are to provide good customer service and quality products to the customers in a friendly manner as well as taking food orders on the till and to the tables. I upsell our best sellers and keep my cool in a high pressure environment in my third month of working for Greene king I had already managed to become employee of the month out of 40 other employees.
Sales Assistant
Poundland
10.2020 - 05.2022
- My responsibilities were to serve and assist in the best way I could as well as upscale certain products, keep the shelves restocked and tidy and to organise the deliveries and warehouse.
- I also was employee of the month due to my fast learning and knowledge of the position with the offer to move up to supervisor level.
Crew Member
Burger King
10.2017 - 02.2021
- My responsibilities were to serve customers to a high standard, prepare food and to maintain a high level of hygiene around the store.
Warehouse Picker
Hunt's Foodservice
06.2019 - 08.2019
- My responsibilities were to collect items ordered by companies and provide a quick service as well as arrange pallets to for the delivery vehicles.
Education
GCSE or equivalent - Geography
Westfield Academy
09.2012
GCSE or equivalent - Mathematics
Westfield Academy
09.2012
GCSE or equivalent - Physics
Westfield Academy
09.2012
GCSE or equivalent - Chemistry
Westfield Academy
09.2012
GCSE or equivalent - Biology
Westfield Academy
09.2012
GCSE or equivalent - Drama
Westfield Academy
09.2012
GCSE or equivalent - English
Westfield Academy
09.2012
A-Level or equivalent - Performing Arts
Somerset Performing Arts Centre of Education
Taunton, Somerset05.2019
Bachelor's - Acting & Performance
University for the Creative Arts
06.2022
Skills
- Problem solving
- Conflict resolution
- Evidence gathering
- Highly committed
- Intuitive reasoning
- Persuasive
- Assertiveness
- Fraud detection
- Transaction monitoring
- Risk assessment
- Communication skills
Certification
Full UK Driving Licence, 2019-01-01, Present
Languages
English
Timeline
Economic crime investigator
Nationwide Building Society
05.2026 - Current
Customer Service Advisor
Starling Bank
05.2024 - 05.2026
Claims Handler
Admiral Insurance
10.2023 - 05.2024
Delivery Driver
Tesco
02.2023 - 10.2023
Bar Staff
Greene King
08.2022 - 01.2023
Sales Assistant
Poundland
10.2020 - 05.2022
Warehouse Picker
Hunt's Foodservice
06.2019 - 08.2019
Crew Member
Burger King
10.2017 - 02.2021
GCSE or equivalent - Geography
Westfield Academy
GCSE or equivalent - Mathematics
Westfield Academy
GCSE or equivalent - Physics
Westfield Academy
GCSE or equivalent - Chemistry
Westfield Academy
GCSE or equivalent - Biology
Westfield Academy
GCSE or equivalent - Drama
Westfield Academy
GCSE or equivalent - English
Westfield Academy
A-Level or equivalent - Performing Arts
Somerset Performing Arts Centre of Education
Bachelor's - Acting & Performance
University for the Creative Arts