MADHIHA BEGUM

• Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
• Monitored accounts and transactions to detect fraudulent activities.
• Assessed documentation to determine if fraud occurred.
• Recommended software and tools for fraud detection, prevention and reporting activities.
• Tracked industry trends and emerging fraud detection tools, capitalising on new technology to optimise processes.

• Processed customer correspondence, reducing communication delays for improved client

satisfaction ratings.

• Worked with call handling technology to respond to increased customers within target

timeframes.

• Followed up on unresolved customer issues to research and correct problems.

• Managed high-volume customer queries simultaneously through effective multitasking.

• Employed active listening and product expertise to successfully resolve inbound queries.

• Applied conflict management to stressed and concerned customers.

• Having a good knowledge of fraud and scams to help educate members on economic crime

prevention.

• Promoting Digital Banking and core company products.

• Regularly evaluated and updated fraud strategies to improve operational and financial

company benefits.

• Questioned customers without influencing answers or making members feel interrogated.

• Maintained up-to-date knowledge of current fraudulent practices and tools.

• Produced digital advertising to showcase products and heighten brand engagement.

• Liaised with external designers and printers to ensure deadlines were met and materials met strict

quality standards.

• Creatively interpreted client briefs to develop and produce unique, engaging design packages.

• Interfaced with clients to determine marketing and design vision, defining strategic scopes of

work and delivery schedules.

• Researched graphics trends and projected industry changes, capitalising on emerging

opportunities.

• Improved creative processes through effective collaboration with graphics and design teams.

• Served as main point of contact for outside vendors, connecting with relevant personnel or

department.

• Monitored and controlled office inventory, ensuring adequate supply levels, timely product

ordering and efficient management of company resources.

• Created employee attendance reports verifying compliance with company policy.

• Input transactions into accounting system to track payments and forecast sales.

• Responded to department emails, promptly following up and forwarding requests to relevant employees.

• Produce websites and digital media for clients and customers.

• Promotional video work and digital marketing for small businesses and enterprises

• Graphic design and image editing and enhancement - use of Photoshop, Illustrator & InDesign

• (Adobe)

• Cinematography and film making - DSLR & video/camera equipment proficiency.

• Actualized strategies to continuously improve customer service, brand visibility and company

reputation.

• Video editing and content creation - use of video editing software; Premiere Pro, After Effects

• (Adobe)

• Communication - written and oral - with all clients and customers

• Arranging conferences and meetings with clients and liaising with external contacts.